Elizabeth Harmon Email & Phone Number

Mason, Ohio, United States

Mason, Ohio, United States

Formally trained over 200 concierges nationwide on the Salesforce system platform. Created and uploaded a comprehensive Salesforce system curriculum within Cornerstone On Demand. Managed all administrative duties as the Cornerstone System Administrator for Salesforce content. Balanced high-energy system-related requests and exceeded role expectations by prioritizing tasks, meeting deadlines, collaborating with team members, and problem-solving. Managed the company-wide system Helpdesk throughout operational hours. Assisted with preparing approximately 30 client reports monthly to quantify value through data.

Assisted over 300 employees as a contracted concierge within a distribution warehouse onsite during the COVID-19 pandemic. Completed 15 customer requests per day, on average, that would vary from picking up lunches to taking customer’s vehicles into shops for maintenance.

Fort Wright, Ky

Worked at Texas Roadhouse while attending college full-time pursuing Bachelor’s degree. Served lunch and dinner to approximately 50-100 customers per shift. Memorized over 70 menu items in order to accommodate personalized requests and avoid allergies. Formally trained new hires in a fast paced environment on menu items, point of sale system, company standards and policies, and customer service expectations.