Eric H. Email & Phone Number

Las Vegas, Nv, Us

Redmond, Washington, Us

I work in the M365 space with helping teams review, launch and deploy features to ensure the best productivity tools are seen and used by our consumers; both free and paid.Some metrics I'm responsible for are- reducing churn rates- increasing awareness and retention- growing subscribers both free and paid- increasing platform value proposition Moving those metrics within M365 requires outside of the box thinking, being willing to challenge the status quo and going with what others might be afraid to experiment or try. I move metrics by creating hypotheses for products and features based directly on consumer feedback and user research. The ROI of such has been more than a 12% lift to revenue numbers across several key investment areas for M365.

Canary MedTech, is a minority-owned health tech startup aiming to radically improve healthcare outcomes for people with disabilities, specifically those who use wheelchairs. With over 12 million people with limited mobility in the US that also have one or more underlying health condition, the need for accessible and affordable health care solutions is still prevalent and we will do something about that.

Bellevue, Washington, Us

I devised a robust marketing strategy for our technical forum “www.community.nintex.com”, including identifying global customer advocates, implementing gamification rules to drive user engagement, curating how-to and training content, and hosting biweekly webinars which grew registered user base from 9k to 16.5k. Below are some of my Key Achievements in this role:◆ Delivered excellent customer services and reduced users’ questions to response ratios by 24%.◆ Maximized customer self-service portal usage by 120% and minimized the inbound query to our customer support team by 42% within 12 months. ◆ Elevated growth by 30% in the platform usage within 8 months, while increasing ARR value to $102M.

Bellevue, Washington, Us

Executed Bus. Dev role for Independent Software Vendor (ISV) Partner program and established target profiles. • Negotiated alliance partnership agreements with 36 tech partners, including Google, Pendo, AWS, MS Azure, Adobe, Twillie, and Zapier. • Managed integration projects and collaborated with engineers to implement APIs and product features to demonstrate the partnerships. • Helped recruit, train, and manage global CSMs to deliver customer success plays targeting tier-1 strategic enterprise portfolio of accounts totaling $90M in annual reoccurring revenue (ARR).

Bellevue, Washington, Us

• Planned and hosted biweekly webinars targeted to partner channel increasing engagement with premium partners by 22% in less than 10 months.• Traveled, presented at conferences, user groups, and online webinars• Introduced a productive online code-sharing platform idea to the senior leaders and received funding to acquire an offshore dev team to build and launch. • Attained over 3,400 downloads for code templates, equivalent to $1.2M in value in terms of professional services fee saved.

Arlington, Virginia, Us

In my previous role of Senior Infrastructure Architect/SharePoint Developer (Secret Confidential) Clearance:I conducted and directed regional customer feedback sessions across seven Army bases and used data to implement a new architecture design for the AMC Asset Tracking Application (ATA). I actively collaborated with two-/three-star Generals, base commanding officers, and regional IT leads to understand, plan, and mitigate infrastructure risk associated with migrating on-premises systems and applications to a co-located infrastructure in the cloud. I ensured smooth communication between government IT and vendor enterprise account reps at Microsoft, Booz Allen, and others to help scope/perform project-based analysis supporting project planning and implementation management.Below were some of my Key Achievements in this role:▪Contributed to enabling the decommissioning of 11 SharePoint Server farms into a single Network Enterprise Center, decreasing budget cost, and record retrieval request SLAs times by 48%.▪Reduced implementation time and saved $438K.

Huntsville, Al, Us

In my previous role of SharePoint Architect/Consultant and Analyst:I delivered end-to-end DevOps technical support and infrastructure expertise to ensure the seamless running of operations. I spearheaded a team comprising 20 analysts and developers providing customer-facing project management with migrations and upgrades for Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Enterprise Content Management (ECM) systems.Below were some of my Key Achievements in this role:▪Administered a $320M portfolio of customer accounts, including Johnson & Johnson, St. Jude Hospital, Hershey’s, and Airbus.▪Launched a new Managed Services Provider (MSP) product for the Department of Defense and State/Local Government customers.▪Added $2.8M in annual revenue by converting 32% of our existing customer base to new MSP subscription plans.

Huntsville, Al, Us

• Developed custom SharePoint Business Process solutions for clients including but not limited to: NDA/TA Management, Contract Management, Task Order Management,• Managed multiple farm environments and provided Tier 1 – 3 support for clients regarding internal SharePoint Site Architecture, UAT testing, site implementation, and site maintenance services• Developed site training guides and user guide documentation to deliver to clients pertaining to custom site development needs • Assisted in project BRD requirements and definition support• Assisted in process development support for projects and business systems• Provided graphic designs expertise for proposal and project support• Provided general IT consulting and advisement for clients

Charlotte, Nc, Us

• Served as technical lead on DFSS Green Belt project for core systems application targeting annuity accounts and managed a team of 35 technical delivery leads and Bas in-house and offshore to deliver implementation on time, increasing the value of the annuity management team and reducing time to market of new capabilities for services annuity consumers.• Performed systems specification analysis on $20 million application software and discovered a batch file issue regarding consumer account synchronization. Worked with vendor on software patch and implemented it before go-live which saved the bank estimated $3 million in development cost.• Facilitated KPMG internal audit and worked with engineering and product to implement recommended changes that reduced processing time from 40 hours to 3 hours for data load and WIP schedules for Global Consumer and Investment Banking product.

Master Of Business Administration - Mba, Entrepreneurship/Entrepreneurial Studies

Bachelor Of Science (Bs), Management Information Systems And Services

Bachelor Of Applied Science - Basc, Aerospace, Aeronautical And Astronautical Engineering