Elizabeth Hatheway Email & Phone Number

Middleton, Wisconsin, United States

Direct a team of managers and our customers to success using the Paradigm software suite. Support 6 direct reports, 47 total reports. Responsible for $10m+ revenue annually.

Middleton, Wi

Manage a cross functional team focused on implementing and maintaining multiple software solutions for building industry leaders. Lead and grow the team through hiring, coaching, and professional development opportunities. Responsible for annual budgeting ($3m), resource planning, and recorded quarterly P&L.Build report and relationships with our customers and guide them to comprehensive business solutions. Write and secure signature on contracts for all service engagements. Partner with internal departments of HR, Cloud, Product, Sales, IT, Compliance, and Operations for continued improvements through escalations and proactive initiatives. Areas of focus include company culture, root cause analysis, and escalation management.

Madison, Wisconsin Area

Provide technical support of Forte's patient-centric clinical research software to leading cancer centers and research institutions. Areas of expertise include OnCore Clinical Research Management, BioSpecimen Management, Electronic Data Capture, Research Insights, EVAL, eReg, and Payments. Identify product issues, provide solutions and expertise, and advocate for enhancements that positively impact customers' productivity and success. Evaluate and prioritize fixes and features to be included in upcoming releases as a part of a cross-discipline Agile Team. Lead webinars highlighting common workflows and useful features to users and stakeholders.Embody the Forte core values: Pursue excellence, Fulfill commitments, Collaborate, Celebrate(!)

Middleton, Wi

Manage and maintain the ISO 9001 certified quality management system, guide all safety initiatives, oversee the daily activities of quality and safety employees, report to and advise top management on system improvements. Responsible for the following processes: ISO 9001 compliance, internal audits, root cause analysis (5-why, fishbone, cause mapping), cross-discipline process improvement, performance metrics (SQL), data analysis (SPC, Excel), vendor qualification, vendor compliance and audits, customer satisfaction, customer surveys, documentation and record control, training, and safety. Created professional development tools and curriculum including long-term employee development plans and effective meetings guidelines and training. Routinely perform: contract review, recruiting, hiring.Industry knowledge: tin whisker mitigation, counterfeit parts prevention, ESD, moisture sensitive materials, hardware and software configuration management, calibration, conflict minerals, IPC/J-STD, PCB fabrication, circuit card assembly, CNC machining, brazing, conformal coating.

Verona, Wi

Certified in EpicCare Ambulatory and Interface Administration; extensive experience with Hospital Outpatient Department (HOD), Clinical Documentation, and Inpatient.Provide technical support to hospitals and clinics using Epic's EMR. Troubleshoot user and system errors. Develop fixes and enhancements to software using Mumps (Intersystems Cache) and Visual Basic. Experience in HL7 messaging. Act as Technical Coordinator for one hospital system. Responsible for coordinating the testing and deployment of monthly update release packages for 12+ applications. Facilitate communication and debugging efforts across all applications and infrastructure teams (Citrix, Server Systems). Coordinate efforts to prepare new modules for easy implementation and support. Maintain internal websites.Teach classes to new employees (Sharepoint Site Administration, Business Etiquette).

St. Paul, Mn

Research Assistant: Gathered and analyzed experimental data in the field of electronically conductive plastic polymers. Experience in C++, Labview, Fortran, as well as Unix. Designed and fabricated a vacuum sealed, temperature controlled, doping sample chamber. Tutor: Help students in the areas of mathematics, physics, and chemistry. Teaching Assistant: Provide hands-on assistance in physics laboratory classes.

Graduate Certificate, User Experience Design, 4.0 Gpa

Ba, Physics, Magna Cum Laude