Gene Haynes Email & Phone Number

New York New Jersey

Provide storage administrative consulting services to businesses and government agencies including systems and storage administration, consulting, training, network planning and implementation. Client’s list includes NYC Department of Environmental Protection and Honeywell. Experienced in Hitachi Enterprise Storage Platforms UCP/VSP, NetApp FAS2600 Enterprise Storage, Windows (7/8/10), Windows Advance Server, UNIX (Oracle Solaris), Redhat Linux, z/OS, zVSE, and VMWare Virtualization.

Greater New York City Area

Impacted sales and quotas by completing regional pre-sales and post-sales activity at assigned customers including technical presentations, Server and Storage management software product demos and proof of concepts, for financial accounts in the New York City Financial vertical. Extensive use of Windows XP, Windows 2003 Server, Solaris 9/10 and LINUX. Improved current and future sales revenue by 200% by developing Management Software Presentations, Proof of Concepts methodology, and post-sales installations, maintenance and support for clients. Increase sales revenue from $400K to $800K by interfacing with clients directly and creating, fostering and managing relationships with C-level executives, first line management and technical staff. Architect cost effective, supportable solutions that meet complex customer requirements and SLAs. Developed customized Service Level Agreements and Statement of Works for one-off technology solutions to meet the professional service needs of customer base. Created and developed Storage product solutions training for Sales Executives and other Systems Engineers  Designed and managed a lab environment for product demonstration to clients which consisted of Solaris UNIX servers, Microsoft 2003 servers, Brocade switches and HDS/EMC storage Provide 24x7 technical oversight and leadership for all high priority incident events for assigned customers. Participate in regularly scheduled calls with customers and provide recurring status reports on all open issues and activities

New Jersey, New York

Regional pre-sales and post-sales activity to meet assigned sales targets and goals, including creation of customized architecture designs and clearly articulating the business benefits of the technology to current and prospective clients in the Northeast Financial and Telecommunications market.  Increased current sales revenue by over 400% by improving clients’ understanding and appreciation for hardware and software products through certifying storage solutions such as Hitachi 9900, Sun 3300/3500 and Brocade switches and management software in customer’s lab. This included installation and configuration of products using Microsoft Windows servers as well as Solaris UNIX servers. Improved customer satisfaction as an ambassador and primary focal point, in the National Telecommunications Area, for the integration of the 9900 Storage platform into clients’ Suite of Storage Products which resulted in a record for the number units sold in the first two years following the signing of a re-seller agreement.  Offer technical and strategic direction to assist each customer in the development of upgrade or expansion plans to accommodate their business needs. Official customer to corporate liaison to provide feedback to Engineering for customer requirements. Conduct performance and capacity management reviews of customer environments and provide recommendations. Participate in regularly scheduled calls with customers and provide recurring status reports on all open issues and activities Create roadmaps of preventative maintenance programs and plan/schedule required change execution to ensure upgradeability. Manage and maintain all technical documentation required to support assigned customers.

Regional pre-sales and post-sales activity of Enterprise Storage Solutions including technical presentations, Server and Storage management, software and hardware product demos and proof of concepts for accounts in the New York Metropolitan area including New York, New Jersey and Connecticut.  Increased current sales revenue by 300% by improving clients’ understanding and appreciation for hardware and software products through certifying storage solutions such as Hitachi USP 9900 in customer’s test environment. This included installation and configuration of products using Microsoft Windows servers as well as Solaris UNIX servers. Improved customer satisfaction as an ambassador and primary focal point, in the National Telecommunications Area, for the integration of the 9900 Storage platform into clients’ Suite of Storage Products which resulted in a record for the number units sold in the first two years following the signing of a re-seller agreement.  Offer technical and strategic direction to assist assigned customer in the development of upgrade or expansion plans to accommodate their business needs. Conduct performance and capacity management reviews of customer environments and provide recommendations. Participate in regularly scheduled calls with customers and provide recurring status reports on all open issues and activities Manage and maintain all marketing and technical documentation required to support assigned customers.

Led a team of 8 software assisting clients in the successful recovery of network and computing environments in case of major disasters, while managing a $2Million department budget.