Evan Heins Email & Phone Number

Aachen, North Rhine-Westphalia, Germany

Aachen, North Rhine-Westphalia, Germany

Warsaw, Indiana, United States

• Helped formulate procedures, specifications and standards for the packaging department of Zimmer Biomet to ensure quality product was delivered to the customer.
• Conducted investigations into complaints and non-conformances that presented themselves during the production and use of implantable orthopedic devices.
• Co-ordinated first product implementation with suppliers to ensure that all parties had the necessary information to deliver a quality product to Zimmer Biomet.

Charleston, South Carolina Area

• Oversaw the manufacturing of large diameter high density polyethylene (HDPE) pipe and created validation standards to ensure product quality, performance and adherence to customer specifications.
• Responsible for sample collection and measurement, data entry and quality control testing of products to ensure complete compliance with ISO and ASTM standards.
• Coordinated investigations into problems that presented themselves during internal audits and provided corrective actions to help improve plant processes and reduce defective product.
• Authored ISO processes and documents to standardize factory work and ensure improvement of product extrusion line.
• Implemented online maintenance program to ensure maintenance protocols are followed through and documented.

Clemson

• Proven success working in high-volume, technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.
• Worked the Help Desk providing PC and Mobile support, diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.
• Provided friendly and reliable service to students and professors.

Master Of Science - Ms, Bioengineering And Biomedical Engineering

Bachelor'S Degree, Bioengineering And Biomedical Engineering

Education record