Eric Helgeson Email & Phone Number

United States

Maryland Heights, Missouri, US

Maryland Heights, Missouri, US

Maryland Heights, Missouri, US

Randolph AFB, TX, US

• Top subject matter expert of 130+ techs, 35 worldwide sites, 12 Petabyte data/year, $90M Joint Worldwide Intelligence Comm System (JWICS) Sensitive Compartmented Information (SCI) & three coalition enterprises
• Excelled in GG-13 IT Specialist (Enterprise Architecture) position for 2 years; budgeted, briefed, & managed 30 major projects worth $5M+, organized 3.6K hours/$260K in professional training; 24 techs earned 53.
• Architected $200K Riverbed optimization & virtual desktop solution; reduced deployed site WAN usage 90%
• Collaborated development of advanced solutions & resolution of outages with IT vendors & government agencies

Randolph AFB, TX, US

• Designed 10 member, $150K Nexus switch upgrade; multiplied datacenter bandwidth 20x & enabled full redundancy
• Migrated to dual-homed BGP on ASR’s & programmed 30 branch office alternate routes; bolstered 99.9% availability
• Ran urgent VTC repair that linked 4-star General with the President for crisis response; team lauded as "Superstars"

Randolph AFB, TX, US

• Lead engineer of tier II work center, lead technician of 44, and lead project manager over USAF’s largest Defense Information Systems Agency (DISA) telecommunications facility; valued over $500 million
• Performs validation, design, planning, acquisition, scheduling, installation, configuration, upgrades, security procedures, management, prioritization, optimization, and operational control on over 900 classified and.
• Provides tier II SME support to analyze, isolate, troubleshoot, and solve a vast variety of advanced network problems
• Executed over 800 global telecommunication requirements including: installations, upgrades, and discontinues
• Manages 84 USAF-Europe network platforms interfacing with 51 local/remote Department of Defense organizations
• Coordinates with engineers, customers, and project managers to plan and design interoperable/efficient solutions

Randolph AFB, TX, US

• Led 11 during the four-month design and installation of a $500,000 wireless morale network supporting 6,000 deployed users in seven locations
• Designed/built training lab that simulated $25 million network and provided training for 13 technicians
• Developed automated data processing (ADP) in MS Access to provide inventory for over 700 network devices while also automating login and operations procedures

Randolph AFB, TX, US

• Created extensive Broadmore training guide; reduced work center qualification training time by three weeks
• Authored network engineering guide; streamlined network operating and maintenance concepts for future technicians
• Executed DISA telecommunication requests and service orders (TR/TSO’s), completion and test/acceptance reports
• Pioneered and programmed configuration and requirement management programs/techniques; automated processes

Randolph AFB, TX, US

• Maintained and managed 42 ATM switches, five Promina 800, and 16 SONET nodes in 14 buildings on five bases
• Gathered facts, utilized effective analytical methods to assess information and make sound troubleshooting decisions
• Coordinated restoral actions for 21 subordinate sites, DISA, European Command, and multi-national telecom providers
• Developed comprehensive and automated network diagram template, depicting facility's first end-to-end connectivity
• Designed seven theater-level SIPR, NIPR, and Promina network diagrams that were key successful DISA inspection

Randolph AFB, TX, US

• Established joint AF-to-Army network backbone that ensured intelligence for 9,300 combat flights over Iraq
• Designed organization’s first ever automated circuit tracking tool, cutting network outage time by 25%

Randolph AFB, TX, US

• Maintained 200 circuits with a near 100% up-time in Iraq’s largest Tech Control Facility
• Drove voice trunk installation that provided air picture capabilities to coalition higher headquarters

Bachelor'S Degree, Computer Networks And Security

Associates, Electronic Systems Technology