Ehen Aponte Email & Phone Number

Hartford, Wi, Us

Hartford, Wisconsin, United States

Successfully process CR (Change Request), ECO (Engineering Change Order), and MCO’s (Manufacturing Change Order) in support of activities for all aspects of the Product Development Lifecycle.Assists in the coordination and co-leads the CCB meetings to ensure consistent product design control across all sites.Enforces strict adherence to change object requirements, workflow participation/notifications, and system constraints.Drives the continuous improvement of the Change Control processes and participates in initiatives to continuously improve the change order cycle time.Participates in defining and testing system enhancements.Subject matter expert on the overall change process and workflow activities.Generate management level metric reports to drive process and system usage improvements.

Milwaukee, Wisconsin, United States

Responsibilities:• Provides ongoing maintenance as the user administrator of enterprise quality management software. • Acts as subject matter expert for enterprise quality management software.• Develops reports within quality management software and assists users in analyzing, tracking, and trending resulting quality data.• Develops controlled documentation necessary to communicate quality policies, processes, and procedures across the organization. Assures controlled documentation is reviewed, approved, and published in accordance with the document control and change management quality systems. • Integrates continuous improvement practices adopted by the company into quality systems, education and improvement activities.• Utilizes enterprise quality management software to monitor and identify emerging quality trends across the organization. Communicates trends to affected operational and quality management.• Provides training in quality systems and enterprise quality management software.• Prepares charts, tables, etc to analyze business requirements. Presents effectively to users.• Uses available test data or create input data to develop business cases, test plans and models. • Analyzes results, corrects deficiencies and provides summary reports of testing outcomes.

Milwaukee, Wisconsin, United States

Menomonee Falls, Wi

Responsibilities:CRM - Work with clients to ensure that their brands are protected and solve problems quickly and efficiently if a problem arises.Quality Control - Monitor Copesan's internal monitoring system called "The Escalation Process" to be sure our partners are following the correct procedures for different clients.Trending Analysis - Review client trending to find problem points and develop plans of actions for the client.Reporting - Run and develop different excel reports based on clients needs. Leadership - Lead and run majority of Copesan's conference calls with Clients to discuss their locations that use our service and how they are performing.Conflict Resolution - Work with both Partner's and Client's to develop comprehensive plans for sensitive locations and/or problem areas to be sure brand identity is protected.

Menomonee Falls, Wisconsin

Responsibilities:CRM - Worked with clients to ensure that their brands are protected and solve problems quickly and efficiently if a problem arises.Quality Control - Monitor Copesan's internal monitoring system called "The Escalation Process" to be sure our partners were following the correct procedures for different clients.Leadership - Lead and ran multiple conference calls with Clients to discuss their locations that use our service and how they are performing.

Delavan, Wisconsin

I was the customer service coordinator at the Delavan Lowe's location. I was recruited from my previous job to help with their customer experience. I worked with general customers to experienced contractors to help them with all their needs on the customer relations side.Responsibilities: Leadership - Head of Customer Service for all departments and any customers below special projects.Customer Relations - Work with customers including returns, their orders, and solving their issues to increase customer satisfaction from 65% to 80%.Management/Training - Strong leader of customer support staff while training and assessing employees in the best customer service techniques while also tracking their prorgress.Order Management - Update customer orders from start to finish in an accurate and timely manner.

Elkhorn, Wisconsin

I was a lead cashier at Franks Piggly Wiggly but I also helped at our service desk and all other departments if someone is sick or has resigned from that position.Responsibilities:Management - Oversaw six to seven cashiers including breaks, scheduling and worker disputes.Communication - Shared best practices for sales and customer service with other teams members to help improve store efficincy and increase retention by 20%.Customer Service - resolved all customer complaints in a professionalmanner while prioritizing customer satisfaction and handled all customer relation issues creating a retntion rate of 42%Training - was tasked to train and guide new employees on the best practices and techniques that defined what are company represented. Social Media - Assisted in social media campaigns for store sale events by regularly creating,posting, and monitoring posts on Facebook and Instagram increasing engagement with product by 30%.

Bachelor'S Degree, Digital Communication And Media/Multimedia

While attending the University of Wisconsin - Whitewater, I majored Media Communications. This program taught me how to code, uses.

Associate Of Arts And Sciences (A.A.S.), General Studies

While attending the University of Wisconsin - Rock County, I studied arts and sciences to gain a basic understanding of how the working.