Evan Highsmith Email & Phone Number

Santa Clarita, Ca, Us

California, United States

- Oversee the implementation, adoption, and integration of WaveMarkproducts within customers' system infrastructure including ProvidenceHealth, Memorial Care Health, PIH Health, and El Camino Health.- Develop and maintain relationships with key business and technicalstakeholders of assigned partner accounts to understand top businessgoals and priorities and serve as an expert on partner's applications.- Analyze and research hardware, software, and cloud technologies anddeployment/delivery options; present cost benefit recommendations toleadership and stakeholders.- Exercise domain and technical expertise to interface and work closelywith Product Management, Architecture and Engineering leaders toensure a tactical roadmap is in place based on product objectives.- Manage specific initiatives through oversight and project management toinclude defining program scope, project plan, and KPIs.- Lead the oversight of program projects' execution, their progresscompared with the plan and the production of agreed deliverables.

United States

- Managed team of 9 FSRs throughout United States supporting nineKaiser Permanente customer regions.- Collaborated with CAH and Kaiser leaderships alike on high level aswell as customer site specific projects and initiatives to driveimprovements and sustainability for all.- Provided guidance and training to the FSR team on CAH core values andstandards that drive success.- Weekly calls with Kaiser Operational leadership providing updatesregarding field activity taking place for both CAH and Kaiser.- Weekly calls with Kaiser Demand Planning team collaborating withDemand Planning director on product changes and initiatives to ensurefluid transitions and support to each customer site and region.- Weekly meeting with Kaiser Regional Inventory Control Planner toresolve past due match exceptions that prevent unpaid invoices fromgetting processed.- Resolved $1.5mil+ in past due invoices for Kaiser that had not been ableto make good on payment.- Developed working process to provide all needed documents to Kaiser'sprocurement and receiving teams to help prevent future match exceptionsto take place and ensure invoices are paid promptly.- During the COVID-19 pandemic, setup and managed the logistics andorder management of 4 Kaiser National Reserve Warehouses (NRW) forPPE supply as well as 4 Mass Vaccination Clinics within Northern andSouthern CA.- Collaborated with project leads to ensure order fulfillment andresolutions are provided.- Managed monthly billings for Transportation expenses to ensure CAHrecoups for the services.

Greater Los Angeles Area

- Field Service Representative servicing 40 unique Kaiser Permanentehospitals and medical offices within Southern California- Work closely onsite with the Materials Management leaderships- Coordinate Corporate Product Conversions- Corporate wide process improvement projects, ad hoc- Proactive Inventory Analysis - Spikes & Dips, Forecasting- Data Usage Requests- New Department Setups/Maintenance- Working with sites on identified launch packages for identified savingsopportunities.- Identifying areas of opportunity to optimize/improve within thecustomer location with an initiative in lowering Cardinal's cost to serve.

- Process and Assist with Customer Calls- Case Management SAP application- Credit Approvals (Short Claim Report, MRA Finalizing)- Emergency/Off-Schedule Orders- Courier Route Optimization (Transportation)- SLA Metrics Reporting- Central Fill Invoice Processing

Valencia, Ca

- Recall Processing- SharePoint Database Archiving- Product Quarantining- Vendor Returns- Debit Memo Processing- Daily Inventory Audits- DEA Audits

Valencia, Ca

- Stocking- Order Processing- Receiving/Shipping- Customer POC- Walgreens Warehouse

Valencia, Ca

Worked at the retail level coordinating product placement as directed by vendor Planogram displays. Performed daily audits of service bins to ensure merchandise accuracy and upkeep of stock supplys. Collaborated with various store departments to coordinate product optimization while maintaining safety awareness for customers and employees alike.

Valencia, Ca

Store employee providing customer service at the floor level as well as cashier stands. Worked in various departments processing stock ordering, vendor Planogram displays, and other duties. Assigned store POC as Returns/Recalls Coordinator (FMC). Assisted Senior Management with department scheduling and cross-training of new employees.