Samuel Ehis, Itil Email & Phone Number

Lagos, Nigeria

Lagos

• Team Leadership: Provide leadership, guidance, and mentorship to a team of information security analysts.• Project Management: Oversee the planning, execution, and completion of security projects within the team, ensuring they align with organizational goals and objectives.• Incident Response: Lead the team in responding to security incidents, including investigating breaches, coordinating response efforts, and implementing corrective actions.• Security Monitoring: Supervise monitoring security systems and tools to detect and respond to security threats in real-time.• Policy Development: Develop and enforce information security policies, procedures, and standards following industry best practices and regulatory requirements.• Security Awareness: Promote a culture of security awareness and compliance among team members and other employees through training and educational initiatives.• Security Audits and Compliance: Coordinate security audits and assessments to ensure compliance with relevant regulations, standards, and frameworks, such as GDPR, PCI DSS, ISO 27001, etc.• Vendor Management: Manage relationships with third-party vendors and service providers to ensure the security of outsourced systems and services.• Technical Expertise: Stay up-to-date with the latest security technologies, trends, and threats, and provide technical expertise and guidance to the team.• Collaboration: Collaborate with other teams, such as IT operations, development, and business units, to integrate security into various aspects of the organization's operations.• Documentation and Reporting: Maintain accurate documentation of security processes, procedures, and incidents, and prepare regular reports for management and stakeholders.• Continuous Improvement: Drive continuous improvement initiatives within the team to enhance security capabilities, processes, and tools.• Budget Management: Assist in development and management of resource allocation and expenditure tracking.

Lagos, Nigeria

• Respond to security incidents, including investigating breaches, coordinating response efforts, and implementing corrective actions.• Address threats and vulnerability, and make recommendations to organizations about security advancements to protect their cloud environments.• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve escalated issues.• Resolve top-rated escalated cases related to client’s production environments thereby reducing with a great margin clients production downtime due to escalated issues.• Provision Power Platform cloud environments, manage model-driven applications, and configure user access to cloud environments.• Engage on triage calls and work with the engineering team in proffering solutions to product bugs or defects in software rollouts.• Data backup and restore, management process, and seamless integration across cloud-provisioned environments.• Identify, assess, and prioritize security risks to client’s data, and develop strategies to mitigate these risks. • Document research processes, security processes, procedures, incidents, and resolutions in a detailed and comprehensive manner.• Stay up-to-date with the latest security technologies, trends, and threats, and provide technical expertise and guidance to the team.

Nigeria

Troubleshooting and providing advanced technical remote support to Microsoft Dynamic 365 products and partners within the North America region.Resolving complex technical cases in a timely and efficient manner, using advanced technical knowledge, and applying the CARE model customer service experience.Owning and overseeing escalated support cases and requests to resolution and ensure tickets are updated with accurate notes daily.Collaborate with SME's and Senior Engineers to develop customer support and problem resolution processes to provide more efficient, better partner/customer support. Ensure tickets are responded to and resolved within Service Level Agreements for each customer.Collaborate with Microsoft Engineers around cases currently in an escalated state and drive continuous communications around updates and information that may affect the team.Provide team mentorship and Escalation assistance to team members.Document technical work and research in a detailed and comprehensive manner.Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns before they become problems.KEY ACHIEVEMENT:Meet Customer rating target consecutively for 6 months

Lagos, Nigeria

• Provide technical and application support to internal users, addressing hardware, software, and network-related issues.• Install, configure, and upgrade computer hardware and software issues promptly and effectively.• Maintain an inventory of hardware and software assets, ensuring proper licensing and compliance.• Collaborate with Business Analysts and developers to analyze the solution provided, ensuring that it fits both technical requirements and business needs.• Onboard users, train new hires and provide administrative support to staff on Office 365, FreshDesk CRM, Oracle CRM, AWS and Active Directory.• Implement and enforce IT security policies and procedures to protect the organization’s data and systems.• Conduct regular backups and implement disaster recovery plans to minimize data loss and downtime effects.• Configuration and support for 3CX PBX and Connexone omnichannel customer engagement platform, CCTV, Access Doors, VMWare, VPN, Mambu and other banking applications.• Collaborated with vendors to locate replacement components and resolve advanced IT challenges. • Assisted network team in monitoring (On-Prem and Cloud) network servers, performed preventive maintenance duties on I.T equipment, and updated work tools on SharePoint inventory. • Assign tasks and projects to team members, monitor progress, and ensure timely completion.KEY ACHIEVEMENTS:• Installation, configuration, and remote management of computer PCs and mobile devices for about 1000 staff during the covid-19 lockdown. • Designed a new work tool specification according to the departmental work requirement and reduce cost in work tools purchasing.• Assisted in the set-up of new contact center team with a switch from 3CX PBX solution to Connexone omnichannel customer engagement platform.• Manage an automated service ticketing system to track and deliver support services with over 1000 support requests received for technical assistance.

377 Herbert Macaulay Way, Yaba

• Lead and participate in IT projects, including system implementations, upgrades, and migrations.• Collaborate with stakeholders to identify IT needs, define project requirements, and develop project plans.• Collaborated & negotiated with vendors in the purchase of tools and work equipment.• Protected the organization's computer systems and networks by implementing and maintaining security measures to prevent breaches, cyberattacks, and unauthorized access.• Respond to user inquiries, provide technical support, and resolve hardware and software issues promptly and effectively for clients.• Install, test, and operate security software and tools such as anti-virus and automated threat detection/prevention systems to ensure security measures are in place and working as intended.Plan and execute infrastructure upgrades, patch management, and maintain fiber optic systems and system migrations while minimizing disruptions to operations. • Create procedures for IT employees and train them in security awareness.Improve network, system, and data availability and integrity through preventative maintenance and upgrades.• Monitor external organization’s network infrastructure, servers, and systems to ensure optimal performance and availability.• Manage hardware and software inventory, including license compliance and maintenance agreements.• Document technical guides, computer security,the and emergency measures policies, procedures, and tests.KEY ACHIEVEMENTS:• Designed an online market store (ictmarkets.com) and increased online presence.• Successfully managed a new line of business that entails hosting, developing websites, and building an online presence for small business setups.• Managed and supervised the data center project for Toyota Showroom at Ladipo, Lagos

Managed and delivered 6km airtel optical fibre project within LagosManaged and delivered airtel 4km optical fibre project in AbujaCarried out and presented a 26km fibre optic survey plan within Lagos and Abuja Submitted work reports on a routine basis.Splicing, termination of optical fibers, troubleshooting and OTDR testing.Organize and supervise laborers on site.Provide safety kits and ensure safety rules and regulations are strictly adhered to.

Etsako West, Edo, Nigeria

Responsible for Software installations, configurations, firmware upgrades, troubleshooting, repair, and maintenance of hardware and Operating systems for external clients.Provided after-sales support.Oversaw development and maintenance of organization computer systems and intranet.Managed outdoor and online advertising to boost sales.Wrote instruction manuals and technical guidance for preventive maintenance of PC and mobile devices.Provided technical support in both on-site and telephone consultations.KEY ACHIEVEMENTS:Generated more than 60% increase in sales with the use of online and radio adverts.

Lagos, Nigeria

Write up articles & news on Educational/Professional training blogs, forums, and Facebook pages/groupsTrack trends and provide new ideas on improving social media platformCompile contact details of possible clients.Optimize content for search engines and lead generation.Grow blog subscribers and expanding the overall Facebook, Twitter, blog’s reachResearch and write education and training articles relevant to the audience.Post contents on classified adverts listings.Grow monthly the number of likes on Facebook and increase the number of followers on Twitter.Provide feedback to other contributors and editing other writers'​ content.Promote company's products: nigeriatrainingcourses.com; nigeriatraininghub.com

Lagos, Nigeria

Co-managed and delivered a 24km optic fibre project in the concluded MTN NFE VI Lagos metro optic fibre project.Supervision and installation of CAPMI prepaid meters (three phase) under AEDC (Abuja Electricity Distribution Company)Splicing, termination of optical fibers, troubleshooting and OTDR testing.Organize; supervise contractors and laborers on site.Lead the Innovation implementation on site, looking out for best alternative routes/procedures.Develop strategies and schedule meetings with federal, state and individual bodies in obtaining work permit on sites.Trained junior members of IT team regarding splicing and termination of Optic fibers.Tracked equipment usage and updated quantities of Optic fibre cables to equip team members to complete projects.Monitored installation of materials and equipment for compliance with drawings and specifications.Completed daily construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.

Mini-Mba, Innovation, Growth & Digital Execution – Techniques For Building Category-King Companies

Higher National Diploma, Computer Science

Activities and Societies: Designed an Automated Customer Complaint management system (Project work) Co-designed and founded Campus Mart.

Bachelor'S Degree, Computer Science

Diploma, Organisational Project Management

National Diploma, Computer Science

Activities and Societies: National Association of Computer Science StudentsTeam member in the installation of Auchi Poly digital display.