Emma Hock Email & Phone Number

Carmel, IN, US

• Provide customer service, including business operations, financial management, growth metrics, prevention education, internal sales, and leadership development for 27 accounts with 1,950 members through the utilization.
• Conduct weekly cold calls to ensure that $882,000 in accounts receivable is collected with a 96% collection rate annually.
• Facilitate the growth of customer membership by 9% YOY in 2023, with a 7% YOY 2024 growth trends.
• Manage high stakes conduct concerns with senior level campus administrators including Deans of Students and Vice Presidents of Student Affairs through the fostering of relationships with approximately 2,000 campus.
• Built out and managed customer relationship management (CRM) systems on Monday.com to onboard and train staff to new systems and strategic workflow.
• Cold call potential donors through annual fundraising campaign, contributing to multiple million-dollar campaigns.

• Connected students and faculty to appropriate resources.
• Developed innovative programming to ensure individual and organizational success metrics were met.
• Managed organization of office documents, tools, and maintain the order of supplies within the office.
• Assisted with the scheduling and buildout of the programming and content calendar.
• Scheduled meetings for office directors and other senior staff.

Cincinnati, Ohio, United States

• Utilized proprietary CRM to assist Greek communities in managing $1000+ merchandise orders.
• Conducted research through student outreach and cold calling to identify college student trends and preferences for more than 250+ universities.
• Implemented targeted lead generation strategies, including 3 campus events and 11 digital campaigns.
• Assisted in sales support activities, managing customer inquiries and order processing.