Emma Hock Email & Phone Number

Carmel, In, Us

Provide customer service, including business operations, financial management, growth metrics, prevention education, internal sales, and leadership development for 27 accounts with 1,950 members through the utilization of weekly customer success meetings. To support the virtual support, monthly consulting and support visits are developed to ensure optimal success of all accounts.• Conduct weekly cold calls to ensure that $882,000 in accounts receivable is collected with a 96% collection rate annually.• Facilitate the growth of customer membership by 9% YOY in 2023, with a 7% YOY 2024 growth trends.• Manage high stakes conduct concerns with senior level campus administrators including Deans of Students and Vice Presidents of Student Affairs through the fostering of relationships with approximately 2,000 campus administrators, alumni, and students.• Built out and managed customer relationship management (CRM) systems on Monday.com to onboard and train staff to new systems and strategic workflow.• Cold call potential donors through annual fundraising campaign, contributing to multiple million-dollar campaigns.• Prospected potential candidates for summer internship program, conducting outreach to 170 campuses.• Implement internal and external sales strategies focused on driving retention and full adoption of the sales cycle from lead generation to customer success and retention for all accounts.• Serve on Cross-Functional Teams focused on expansion projects, content and knowledge repositories, conference planning, and internship program.

•Connected students and faculty to appropriate resources.•Developed innovative programming to ensure individual and organizational success metrics were met.•Managed organization of office documents, tools, and maintain the order of supplies within the office.•Assisted with the scheduling and buildout of the programming and content calendar.•Scheduled meetings for office directors and other senior staff.

Cincinnati, Ohio, United States

• Utilized proprietary CRM to assist Greek communities in managing $1000+ merchandise orders.• Conducted research through student outreach and cold calling to identify college student trends and preferences for more than 250+ universities.• Implemented targeted lead generation strategies, including 3 campus events and 11 digital campaigns.• Assisted in sales support activities, managing customer inquiries and order processing.