Dynamic professional with over 5 years of extensive experience in the BPO industry, specializing in customer relationship management, business development, training, team leadership, and floor management.Proven track record of success, rising through the ranks from a Customer Relationship Officer to a Floor In-charge, showcasing exceptional leadership, communication, and problem-solving skills.Expertise in SEO strategies, WordPress management, Digital marketing, SMS and Email Marketing, MS Word, MS Excel, Basic Photoshop, and content writing, leveraging a diverse skill set to drive operational excellence and enhance client satisfaction.Educational background includes an HSC in Business Studies from Dhaka College, followed by a BBA and MBA in Department of Management from Govt. Bangla College, solidifying a strong foundation in business management principles.Currently serving as Head of Operations at RIVO BPO, leading operational initiatives, optimizing processes, and fostering a culture of excellence to drive business growth and client success.Let's connect! I'm passionate about leveraging my skills and experience to drive impactful results and foster professional growth. Reach out to explore collaboration opportunities or connect with like-minded professionals.