Ehsan Akhtar Email & Phone Number

London, United Kingdom

Working as Cargo & Mail Revenue Accounting Business Analyst in Air Cargo software industry. My responsibilities areApply business knowledge to analyse external and internal requirements and define/prepare a detailed requirement document/solution to be provided.User stories development by using Agile development methodologies. Provide business and functional support to the technical team during development, and test programs after completion to ensure compliance with the specification.Support existing customer migrations and new customer implementations of new systems, enhancements, and business information by providing consultancy, demonstrations, support and training as required on an individual basis or at customer meetings and forums.Investigate operational problems, identify causes and support the testing and implementation of corrections

London, United Kingdom

My responsibilities were :Provide first level support through the effective management of all incoming customer calls and emails by gathering all pertinent information from customers to ensure a full understanding of the query. Screen, categorize and prioritize the queries by coordinating with 2nd and 3rd level support within SLAs using ITSM software tools.Provide timely updates to the customer regarding the status of their queries and/or issuesManage Major Incidents by following major incident management process & communication (customers & internal management)Manage Service Desk tickets following ITIL guidelines.Liaise and coordinate with all parties involved in the scheduling of configuration updates and new software deployments

London, United Kingdom

Started working with Heathrow Cargo Handling as Export Clerk and promoted to Cargo Duty Manager. My responsibilities were to ensure smooth running of the facility, maintain customer service levels to high standards, manage health and safety within the workplace.. Deal with staff issues on day to day basis. Support the Operation manager in all areas of business. Monitoring quality performance to standards. Responsible for ensuring DfT requirements are met. Maintain a disciplined workforce. Communicate with all customers to ensure an efficient build/breakdown programme is maintained on an ongoing basis. Responsible for ensuring that all the operational standards and time deadlines are met effectively by using strong motivational and technical skills. My responsibilities included:• Customer Service and problem Solving• Supervising a team of 30 to 40 on shift roster basis.• Managing, mentoring and training of newly appointed staff.• Ensure maintaining the smooth and efficient day to day operation of the warehouse.• Achieving daily targets.• Liaisoning with airlines, Customs, warehouse and Loading personals.

Northolt, London

o Manager Operations – OG - I / System Administrator, The Bank Of Punjab, Wah Cantt Branch. o Member of Regional Finances Scrutiny Committee.o Member of Regional Finances Review & Recovery Committee.o Branch Compliance Officero In-charge Foreign Trade Deptt.

Lahore