Ehsan Akhtar Email & Phone Number

London, United Kingdom

Working as Cargo & Mail Revenue Accounting Business Analyst in Air Cargo software industry. My responsibilities areApply business knowledge to analyse external and internal requirements and define/prepare a detailed requirement document/solution to be provided.User stories development by using Agile development methodologies. Provide business and.

London, United Kingdom

My responsibilities were:Provide first level support through the effective management of all incoming customer calls and emails by gathering all pertinent information from customers to ensure a full understanding of the query. Screen, categorize and prioritize the queries by coordinating with 2nd and 3rd level support within SLAs using ITSM software.

London, United Kingdom

• Started working with Heathrow Cargo Handling as Export Clerk and promoted to Cargo Duty Manager. My responsibilities were to ensure smooth running of the facility, maintain customer service levels to high standards.
• Customer Service and problem Solving
• Supervising a team of 30 to 40 on shift roster basis.
• Managing, mentoring and training of newly appointed staff.
• Ensure maintaining the smooth and efficient day to day operation of the warehouse.
• Achieving daily targets.

Northolt, London

o Manager Operations – OG - I / System Administrator, The Bank Of Punjab, Wah Cantt Branch. o Member of Regional Finances Scrutiny Committee.o Member of Regional Finances Review & Recovery Committee.o Branch Compliance Officero In-charge Foreign Trade Deptt.

Lahore