Design, Implement, Maintain and Monitor service availability, endpoint security, and data center hardware. System configurations, patch levels, operational status, supplier services, systems, security, mail servers, active directory, skype for business, endpoint security, system center suite and virtualization infrastructure.Install, configure and support local area network (LAN), wide area network (WAN) and Internet system.Implement patch management processes to ensure all systems are up-to-date and secure.Implement and manage endpoint security solutions to protect against threats.Maintain and optimize virtualization environments.Identify and implement cost-saving measures in IT operations.Monitor IT operations to detect and resolve issues proactively.Regularly monitor system performance and implement necessary adjustments.Configure and manage systems to ensure they meet operational requirements.Oversee the operation and maintenance of data center hardware including servers and storage systems.Manage relationships with IT suppliers and vendors.Ensure optimal performance of mission-critical systems by rigorously testing backup procedures and disaster recovery plans regularly.Improve client satisfaction with consistent, high-quality service delivery across all network services.Mitigate potential risks by establishing robust security measures to protect sensitive data and maintain network integrity.Lead many successful network migration projects, minimizing disruptions to business operations during transitions.Lead server infrastructure development, quality assurance, staging and production systems.Increase team productivity through effective management, training, and mentoring of Network Operations Center staff.

Configuring and installing various network devices (e.g., HPE Servers, San Storages, FC Switches, load balancers)Configuring and installing various network services (e.g., Active Directory, Exchange server, VMWare Horizon View, DNS, DHCP, File Server,Veeam Backup)Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurationsMonitor performance and ensure system availability and reliabilityMonitor system resource utilization, trending, and capacity planningProvide Level-2/3 support and troubleshooting to resolve issues

Installed, configured, tested and maintained overthan 1000 clients operating systems, application software, and system management tools.Improved IT system performance by implementing proactive maintenance processes and timely upgrades.Delivered end-user training on new technologies, increasing adoption rates among employees.Managed high levels of call flow and responded to technical support needs.Created user accounts and assigned permissions.