Brand Ambassador | Gekko Group – Field Marketing & Experiential (Google Home & Chromebooks)As a Brand Ambassador for Google Home Products and Chromebooks with Gekko Group, I played a key role in driving product awareness and sales by representing the Google brand in retail environments. My main responsibilities included:Demonstrating and promoting Google Home smart devices and Chromebooks, highlighting their unique features and capabilities to customers.Engaging with customers, delivering interactive and informative product demonstrations to enhance understanding and increase brand engagement.Providing expert product knowledge and support, addressing customer queries and concerns to ensure a seamless user experience.Collaborating with retail teams to ensure the effective merchandising and display of Google products, maximizing visibility and sales opportunities.Collecting customer feedback and insights to relay to the Google team, contributing to continuous product and service improvements.Meeting sales targets and driving brand advocacy by building strong relationships with customers and retail staff.Through this role, I developed strong communication, product marketing, and customer engagement skills, while deepening my understanding of the tech industry and smart home products.

Business Manager | Currys (Dixons Carphone)In my role as Business Manager at Currys, I was responsible for driving sales, managing teams, and delivering excellent customer service in a fast-paced retail environment. My key responsibilities included:Leading a team to consistently meet and exceed sales targets while ensuring exceptional customer experiences.Managing business operations, including stock control, product launches, and maintaining store performance metrics.Providing expert advice on a wide range of consumer electronics, ensuring customers received tailored solutions to meet their needs.Developing and executing strategies to improve store efficiency and profitability.Collaborating with team members to foster a positive and productive work environment focused on teamwork and shared goals.Ensuring high standards of customer service, resolving issues, and enhancing the overall shopping experience.This role honed my leadership, sales, and operational management skills, while deepening my knowledge of the consumer electronics industry.

In my role at O2, I was responsible for achieving sales targets and delivering exceptional customer service. My key duties included:Advising and selling mobile phones, SIM cards, mobile broadband, and insurance packages to meet customers' needs.Handling phone repairs and troubleshooting technical issues for customers.Demonstrating new technology and products to customers, helping them understand the features and benefits.Training and supporting staff on the latest products and services to ensure they could provide expert advice.Ensuring customer satisfaction by resolving queries, offering tailored solutions, and maintaining a high level of professionalism.Through this role, I developed strong communication, technical, and sales skills, while consistently meeting and exceeding performance goals.

My role was the following; speaking to customers about their current issue ,book them in for an inspection or next available appointment , handling issue related to plumbing that had taken place customer issues. Taking invoice,ordering parts as well managing finance of the company for a certain amount of time.