Ehsan Elhussien Email and Phone Number

• Conducted comprehensive market research to identify potential business opportunities and trends in the healthcare industry, focusing on patient referrals (both local and international patients).• Formulated and implemented strategies to drive patient referrals from healthcare providers and related partners.• Tracked and analyzed referral data to optimize referral processes and enhance revenue generation.• Identified and negotiated operating theatre rental agreements with medical professionals, healthcare organizations, and other potential clients.• Collaborated with marketing team to execute marketing strategies, medical campaigns and awareness lectures.• Developed comprehensive business plans for new projects and presented proposals to senior management. Took charge to ensure the seamless implementation and smooth running of projects.• Negotiated part-time doctor agreements (CBD), ensuring alignment with organizational goals.• Worked with the medical director to address the staffing needs of different departments.• Coordinated with international medical professionals for collaboration and visiting opportunities.• Collaborated with the business development manager to develop data-driven insights that inform future strategies and decision-making.• Demonstrated strong leadership skills in motivating and guiding team members, fostering a positive and productive work environment.

• Organized & attended Medical Committee Meetings and discussed treatment for patients with Medical Committee Board.• Forged collaborative relationships with international healthcare providers, optimizing patient treatment pathways for cost-effective, high-quality care management.• Led a dynamic team of international patient services professionals, providing guidance, support, and ongoing training to enhance performance and maintain service excellence.

• Consulted with patients and family members to discuss healthcare plans and outline care initiatives whilst ensuring that medical information was kept private.• Attended Medical Committee Meetings and documented treatment plan decided for patients.• Communicated with healthcare providers at both national and international level to facilitate medical opinions and treatment plans for patients care.• Communicated with insurance companies and negotiated to secure payment and smooth process flow for patient’s medical treatment.• Document over 300 patient’s treatment updates in their personal health records.• Translated Medical Reports to simplify complex aspects of medical terminologies.

• Assisted call-in customers with questions and orders.• Trained new employees on best practices and customer care procedures to eliminate inefficiencies.• Communicated with clients regarding account services, statements, and balances.• Responded to customer needs through competent customer service and prompt problem-solving.• Maintained and managed customer files and databases.• Sought ways to improve processes and services provided.• Handled insurance claims of various insurance networks.• Provided interpretation services whenever required between doctors and patients.

• Built successful retail teams by instilling culture of collaboration and developing daily plans centered on achieving retail goals.• Oversaw continuous floor maintenance, keeping displays and shelves customer-ready and professionally presented.• Prepared and maintained delivery schedule ensuring workers are meeting deadline date for our customers.• Handled all HR and Accounting related responsibilities for over 25 employees.