• Spearheaded procedural enhancements by establishing a standardised project management lifecycle and utilising ASANA software to facilitate streamlined project execution, guaranteeing timely delivery within defined project parameters.• Positioned the Admin role to serve as a centralised hub for seamless communication with subcontractors/vendors, thus fostering robust stakeholder relationship management initiatives.• Elevated customer satisfaction levels by submitting standardised Service Reports upon project completion, thus enhancing overall client experience.• Effectively managed and coordinated 42 projects simultaneously, showcasing adept management, scheduling, and multitasking abilities to maintain operational efficiency and project momentum. • Exhibited exceptional project management skills by successfully overseeing the execution of 116 small-scale projects within a span of 3 months, underscoring efficiency, and efficacy in project delivery.• Demonstrated financial acumen by meticulously issuing 103 invoices for previously completed projects spanning the period of 2020-2022, culminating in a notable 30% increase in revenue generation.

• Developed a comprehensive understanding of people management within the services industry, resulting in significant improvements in employee satisfaction metrics.• Worked in a fast-paced environment to provide logistical and accommodation support to 700 clients.• Carried out weekly inventory checks and placed orders to ensure timely delivery of provisions.• Demonstrated proficiency in conflict resolution procedures, successfully mitigating and resolving conflicts to maintain harmonious client relationships. • Timely delivery of incident reports, and customer feedback to relevant stakeholders, including The Home Office and Migrant Help, and facilitated swift response and resolution of issues.• Carried out weekly checks with 700 clients, ensuring transparency and accountability in services provision.• Fostered effective communication and collaboration with internal and external stakeholders to support clients in accessing essential services.

• Proposed and delivered Bilateral Economic Commissions Policy in line with the government’s strategic priorities (NPDF). • Oversaw contract negotiation process with external stakeholders of international firms and countries.• Analysed and crafted detailed reports pertaining to Afghanistan’s bilateral trade with neighbouring countries.• Established and coordinated Project Implementation Unit (PIU) to facilitate the procurement processes and execution of large-scale projects and provided monthly progress reports to the President of Afghanistan.• Crafted tariff assessment report for President, supporting in fulfilling national and international commitments.• Assisted the President of Afghanistan in strengthening anti-corruption measures by leading the audit of 6 projects. • Established the Customs Single Window Project Management Office (PMO) by actively coordinating with the World Bank. • Prepared transportation system report to initiate the Transportation Systemisation Project. • Coordinated smooth delivery of the Financial Sustainability Programme/Customs Reform Project (FSP) to improve management of Afghanistan's public finances by strengthening the capacity of the core cross organisational departments.

• Planned, structured, and spearheaded customs technical and operational affairs in line with the Strategic Plan. • Drove revenue collection and trade activities by conducting research (R&D) and proposed policies and proposals.• Planned, initiated and oversaw Custom’s Valuation Automation project, reducing corrupt activities.• Planned, organised, launched international scholarships through liaising with the different international institutes.• Generated significant funds by preparing and submitting reports to the WCO, the World Bank and WTO.• Introduced strategic outlook for Bilateral Economic Commissions to attract funds for large-scale development projects. • Led and finalised Donor Coordination Strategy for the Government of Afghanistan.• Initiated the Customs Service Centre project to enhance operational efficiency and customer service. • Collaborated with the IMF to provide 2 annual reports evaluating Afghanistan’s progress in meeting its commitments. • Collaborated and facilitated in Afghanistan’s accession efforts to the World Customs Organisation’s Arusha Declaration and its implementation plan to ensure transparency in customs processes.

• Led overall planning and implementation of development projects across the Ministry of Finance. • Collaborated and led the implementation of Five Years Strategic Plans for customs administration.• Supervised and oversaw Customs Statistics Department to generate 372 statistical reviews of the revenue collection.• Initiated and directed the Procurement and Maintenance of 29 Customs Scanners Project.• Initiated and led the Financial Audit of 12 Dry Ports Project to assess revenue, expenditures, assets and liabilities. • Coordinated and facilitated the World Customs Organisation Secretary General’s first high-level visit to Afghanistan.• Designed and Led the Air Cargo Land Acquisition project in 4 international airports, resulting in a 50% increase in exports. • Initiated and supervised the Customs Cameras and Scales Digitalisation Project in 9 major entry points.• Managed a World Bank funded AF – SCRTF project worth $7.2 to support customs reforms and development projects. • Initiated and led One Stop Shop Project at Kabul International Airport to facilitate the customs clearance processes. • Coordinated and liaised with USAID funded ATAR Project to facilitate customs modernisation efforts.