• Meet or exceed individual and team sales targets while ensuringcompliance with company policies and procedures.• Provide accurate and detailed information about products, features, and benefits to customers.• Document customer interactions, including sales transactions, in the CRM system accurately.

• Managing large amounts of inbound and outbound calls in a timelymanner.• Identifying customers’ needs, clarify information, research every issueand providing solutions.• Seize opportunities to upsell products when they arise.

• Using state of the art telephony, manage high volume of calls withexisting or potential homeowners who have shown interest in eitherrefinancing or purchasing a home.• Establish and maintain a friendly rapport with customers andovercome objections by understanding their goals and interests.• Deliver exceptional customer service to potential and existingcustomers.• Transfer interested consumers to the Loan Officer.• Set appointments with consumers for the Loan Officers.