Ehsan Shaheen Email & Phone Number

Islamabad, PK

Islamabad, Islāmābād, Pakistan

As a Team Lead at Skyscrapers, I am responsible for managing the sales operations and overseeing a team of sales and customer support representatives. My role involves ensuring the smooth handling of live chat, emails, text messages, and calls, while also providing ongoing training and development for the team to drive performance and meet company.

Islamabad, Islāmābād, Pakistan

In my role as a Customer Sales Executive at Skyscrapers, I was responsible for managing customer inquiries and driving sales through effective communication across multiple channels, including live chats, phone calls, and emails. I focused on delivering exceptional customer service, resolving queries, and converting leads into sales.

Pakistan

In my role at Amazon, I was responsible for providing high-quality customer service through live chat and email, handling sales inquiries, resolving complaints, and ensuring customer satisfaction. I worked closely with cross-functional teams to address customer concerns and maintain the high standards of service that Amazon is known for.Key.

Pakistan

Project Manager – Solar Panel Leads & Appointment Setting | SYNSOLAR Call CenterAs a Project Manager at SYNSOLAR, I led a team responsible for generating and managing solar panel leads, while overseeing the appointment setting process for potential clients. My role involved coordinating call center operations, ensuring lead quality, and optimizing.

Islamabad, Islāmābād, Pakistan

• Working along side a small team of highly experienced appointment setters working B2C. Excelling expectations of appointments quality and appointment quantity.
• Cold calling homeowners to introduce a scheme for solar panels and other renewable energy.
• Calling business to business for various clients setting appointments.
• Arranging appointments for advisors to survey the property's and sign up potential customers whom met criteria.
• Using an automated lead generator / dialler system and Gmail calendar.

Rawalpindi

As a QA Supervisor at NIFT, I was responsible for overseeing the quality assurance process for data entry operations on the PBOR project. My role involved managing a team to ensure accuracy and efficiency in data input, while maintaining strict compliance with project guidelines.My responsibilities included:Supervised and coordinated data entry operations.

Acca, Business/Commerce/Accounting

Metriculation, Biology/Biological Sciences, General

Associate'S Degree, Computer And Information Sciences And Support Services