As a Team Lead at Skyscrapers, I am responsible for managing the sales operations and overseeing a team of sales and customer support representatives. My role involves ensuring the smooth handling of live chat, emails, text messages, and calls, while also providing ongoing training and development for the team to drive performance and meet company targets.My responsibilities were : Lead and manage a sales team, setting goals, monitoring performance, and ensuring targets are met consistently.Oversee daily customer interactions across multiple channels, including live chat, emails, text messages, and calls, ensuring high-quality service.Provide coaching and training to the sales team, focusing on skill development and improving sales techniques.Handle escalated customer issues and complex cases, ensuring timely and satisfactory resolutions.Collaborate with upper management to align team strategies with broader business objectives.Analyze sales data and customer feedback to optimize sales processes and improve overall customer satisfaction.In this role, I have developed my leadership skills, strengthened my ability to manage customer interactions across various platforms, and helped drive growth for Skyscrapers through effective sales management.

In my role as a Customer Sales Executive at Skyscrapers, I was responsible for managing customer inquiries and driving sales through effective communication across multiple channels, including live chats, phone calls, and emails. I focused on delivering exceptional customer service, resolving queries, and converting leads into sales.

In my role at Amazon, I was responsible for providing high-quality customer service through live chat and email, handling sales inquiries, resolving complaints, and ensuring customer satisfaction. I worked closely with cross-functional teams to address customer concerns and maintain the high standards of service that Amazon is known for.Key Responsibilities:Managed live chat and email communication to assist customers with product inquiries, sales support, and order management.Resolved customer complaints with a focus on providing timely and satisfactory solutions.Coordinated with internal teams to resolve product or service-related issues, ensuring a smooth customer experience.Handled escalations and complex cases with a calm, customer-first approach, maintaining positive relationships.Provided post-sales support, guiding customers through returns, refunds, and exchanges while maintaining brand loyalty.This position allowed me to develop strong communication, problem-solving, and customer relationship skills while contributing to Amazon’s reputation for excellent customer service.

Project Manager – Solar Panel Leads & Appointment Setting | SYNSOLAR Call CenterAs a Project Manager at SYNSOLAR, I led a team responsible for generating and managing solar panel leads, while overseeing the appointment setting process for potential clients. My role involved coordinating call center operations, ensuring lead quality, and optimizing appointment conversion rates to support business growth.Key Responsibilities:Managed the solar panel leads and appointment setting project, ensuring the team met targets for lead generation and sales conversion.Developed and implemented strategies to improve call center efficiency and maximize appointment success.Monitored team performance, provided feedback, and conducted training sessions to enhance productivity and quality of customer interactions.Collaborated with marketing and sales teams to align lead generation efforts with overall business goals.Analyzed data and reports to track project progress, making adjustments as needed to ensure consistent results.Ensured high customer satisfaction through effective communication and problem-solving strategies.In this role, I sharpened my project management skills, led a successful team, and contributed to SYNSOLAR’s mission of expanding its solar panel market presence.

Working along side a small team of highly experienced appointment setters working B2C. Excelling expectations of appointments quality and appointment quantity.●Cold calling homeowners to introduce a scheme for solar panels and other renewable energy.●Calling business to business for various clients setting appointments. ● Arranging appointments for advisors to survey the property's and sign up potential customers whom met criteria. ● Using an automated lead generator / dialler system and Gmail calendar.

As a QA Supervisor at NIFT, I was responsible for overseeing the quality assurance process for data entry operations on the PBOR project. My role involved managing a team to ensure accuracy and efficiency in data input, while maintaining strict compliance with project guidelines.My responsibilities included:Supervised and coordinated data entry operations for the PBOR project, ensuring data accuracy and timely completion.Developed and implemented QA protocols to ensure data integrity and adherence to established standards.Conducted regular audits and reviews of data entry processes to identify errors and improve efficiency.Provided training and support to the data entry team to optimize performance and maintain high-quality output.Collaborated with project managers and other stakeholders to ensure project goals and timelines were met.This role honed my skills in quality assurance, team leadership, and data management, while contributing to the successful execution of a critical project at NIFT.