Manage the day-to-day operations of the Islamic bank branch, including opening and closing procedures, cash management, implementation of AML/CFT regulations and security protocols, Operational Risk Management etc Ensure that the branch is in compliance with all banking regulations/policies both from Internal and regulatory perspectives Develop and maintain positive relationships with customers, providing exceptional service and support Coach and develop branch staff, providing training… Show more Manage the day-to-day operations of the Islamic bank branch, including opening and closing procedures, cash management, implementation of AML/CFT regulations and security protocols, Operational Risk Management etc Ensure that the branch is in compliance with all banking regulations/policies both from Internal and regulatory perspectives Develop and maintain positive relationships with customers, providing exceptional service and support Coach and develop branch staff, providing training, guidance, and support as needed Monitor and manage branch performance, including dormant activation and fee income, customer satisfaction, service quality and operational efficiency Show less

Managed, supervised and handled day-to-day branch operational functions related to areas of Cash, review GL, Suspense Accounts, FDRs, Lockers, ATM, General Services, Communications and Security Positive internal audit rating with low incidents of audit observations Full compliance with SBP and other regulatory requirements (including account opening, KYC, AML customer complaints, etc) Ensured a satisfactory level of internal controls was maintained in the branch. As per HR training policies… Show more Managed, supervised and handled day-to-day branch operational functions related to areas of Cash, review GL, Suspense Accounts, FDRs, Lockers, ATM, General Services, Communications and Security Positive internal audit rating with low incidents of audit observations Full compliance with SBP and other regulatory requirements (including account opening, KYC, AML customer complaints, etc) Ensured a satisfactory level of internal controls was maintained in the branch. As per HR training policies, enhance staff skills through training and job rotation Optimization of staff productivity Educate the staff regarding operational controls and procedures Backup of Branch Manager Ensured proper controls and checks were in place and stringently followed (including proper segregation of responsibilities/authority and system access rights) Desired cost efficiency to be maintained Show less

Account opening Account Activation Account amendment ATM card capturing and maintaining Stop payment Revoke payment TDR issuance and weekly balancing Issuance and maintenance of Term Deposit Receipts Local and foreign Remittances ATM, SMS Alerts and Internet Banking Look after IT matters Key custodian Service Quality Branch coordinator