- Resolved system and customer issues by troubleshooting and providing effective solutions.- Performed root cause analysis by reviewing logs, code and data, and implemented corrective actions.- Managed customer relationships by delivering prompt responses to questions.- Updated team on progress and addressed concerns to meet established project deadlines.- Tested troubleshooting methods. Devised innovative solutions and documented resolutions for inclusion in knowledge base for support team use.- Maintained minimum case count of 2 cases per day.- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.- Explained technical information in clear terms to non-technical individuals to promote better understanding.- Maintained response times in compliance with internal policies to support business continuity.- Served as primary point of contact for support relating to owned solutions and products.- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.- Documented reported faults and bugs for referral to development staff's use in iterative updates.- Collaborated with company vendors, and client vendors to resolve issues and concerns in a timely manner.

- Review system requirements and design documents, then create, execute and document detailed, accurate test cases- Analyze, develop, debug, execute, maintain, and document test cases- Help define test data and environment requirements- Log defects, tracking them, and help resolve them- Provide support to my technology peers and the business. join forces to identify solutions- Play an active role in developing test strategies and plans, traceability matrices and test closure reports, for small to moderately complex projects- Offer day-to-day test environment support, trouble shoot, triage issues, coordinate resolution with all tech partners- Promptly identify and raise awareness of issues. quickly resolve them- Find ways to improve processes and delivery outcomes- Promote and develop awareness of testing methodologies and standards- Support automation and test data management strategies- Have supported and maintained virtualized services, components and environments by using Service Virtualization tools to enable functional and non-functional testing- Developed, debug, executed and maintain performance testing scripts using various performance testing tools- Respect TD’s technology delivery practices, standards and project management disciplines- Continuously enhance knowledge and expertise, keep current- Coach colleagues and act as a reference for the requirements management life cycle

Microsoft SharePoint DevelopmentiOS Application DevelopmentDocumenting the Projects for others to understand and be able to continue the work.

Managing the NetworksInstalling and Setting Up the Software and HardwareMaking use of the TELNET to communicate between the windows Clients and Unix Server