• Strategic Leadership: Drive the strategic direction and oversee the NOC team, ensuring effective network performance monitoring, incident management, and operational excellence to support telecom infrastructure and services.• Operational Efficiency: Optimize NOC processes for real-time network surveillance, fault detection, and resolution, enhancing network availability, reliability, and performance.• Team Development: Foster a high-performance culture within the NOC team through effective leadership, mentorship, and professional development, ensuring the team is well-equipped to handle complex network issues and deliver exceptional service• Change Management: Lead and manage change initiatives, including the deployment of new network technologies, process enhancements, and system upgrades to advance NOC capabilities.• Incident & Crisis Management: Oversee the response to critical network incidents, coordinating cross-functional teams to resolve issues swiftly and minimize service disruptions.• Performance & Metrics: Develop and manage KPIs and SLAs to evaluate NOC performance, driving continuous improvement and alignment with organizational objectives.• Stakeholder Communication: Serve as the primary point of contact for internal and external stakeholders, providing timely updates on network status, incidents, and operational metrics.• Innovation & Improvement: Implement cutting-edge solutions and technologies to optimize network operations, streamline workflows, and advance network management practices.• Compliance & Security: Ensure adherence to industry standards, regulations, and best practices for network operations, cybersecurity, and data protection

• Research, testing and MoP (Method of Procedure) documentation of all standard and custom voice & data services offered by SSi Canada including new technologies and products.• Troubleshooting of hybridized network involving Satellite, IP, Radio and Core Networks and Network hardware, keeping network secure and daily health checks, and running diagnostics.• Subject Matter Expert for implementation of global standards of Change and Fault Management integrated with existing SLA and OLA’s.• Perform planned maintenance including configurations, patch installations & upgradations, support VM cutovers, EPC upgrades, Legacy satellite to Starlink cutovers etc.• Root privileged Servers and Jails Management through Ubuntu Terminal.• Significant reduction in OPEX with Enhanced Performance Optimization for Critical Health Checks.• Maintain close relationships with internal resources as well as vendors and other external stakeholders and customers. Highlights: • AMC-18- Lockheed Martin A2100A Communications Satellite.• Hybrid network connectivity through GD Satcom SSPA and Comtech CDM-760 Modems.• Mitigation of Satellite latency using Performance Enhancing Proxy (PEP)• Legacy Satellite to Starlink Cutovers in Northern Canadian Communities of Nunavut and North Western Territories.• Virtual Network Entities handling via Proxmox.• Airfiber/Powerbeam link Management via local switches.• ND Satcom Mesh networks for Improved Latency.• Call routing and CDR management.• SNMP Analysis for fault detection, troubleshooting and reporting via Nagios.• Jira to Airtable cutover for Ticket Automation.• Additional responsibilities of Acting Manager NOC in absence of the current NOC Manager.

Monitoring, Reporting, Auditing and consolidation of available resources and KPIs of supply chain/Logistics using Accelos One Transport Tool, Radius hub, TMS, OT1, E-Logs, OS Database and MS Office including Word, Excel etc on Windows/VM Ware.Monthly Training and touch base with relevant resources on IT softwares and tools.Logistics Planning and execution of province wide deliveries & pickups for multiple Sobeys RSCs. Ensuring availability of equipment and human resources to conduct daily operations within the MTO standards of Safety & Compliance. Monitored, evaluated and followed-up of ongoing processes and SOPs with Teams involved through A1 & TMS dashboards. Liaised between warehouse, carriers, customers to ensure efficient & accurate product delivery.In depth Customer Service and stakeholder management to ensure efficient and accurate delivery of products and services.Managing LTL/FTL Freights to and from warehouse/RSC and several other locations. Shipments consolidation and Vendor managementManage & Execute daily dispatch logs of all Ontario RSCs

Lead a crew of around 10 staff members in absence of the crew lead.Vehicle inventory management along with coordination with facility supervisor and yard crew.Managing and ensuring auction readiness on auction day.Oversee location tracking devices installation on the vehicles being added to the inventory.Supervising maintenance and allocation of the vehicles as per the auction plan.

Maintain a detailed inventory of auction vehicles, including tracking acquisitions, consignments, and deliveries. Coordinate storage, transportation, and display of auction items.Coordinate logistics for auction previews, inspections, and actual auction events. Arrange event spaces, equipment, signage, and ensure a seamless flow of activities.Identify opportunities for process improvement, efficiency enhancement, and enhanced bidder experiences. Provide feedback to management for future auctions.

Hands on with Nokia Cloud Platform, NetAct NMS (NSN), Ericsson Open NMS for Financial Services platform, ZTE CS/PS Core/LDI Platform (ZTE Netnumen, Huawei U2000, M2000) , HP Service Manager, BSS IT HP OVO Tool, VMAX/CPMS, ITSM, Netcool and TeMIP.Voice and Data services failure cause codes classification of service degradations occurring in the network affecting user experience.Worst cells identification input and recommendations for network optimization to the field teams. OTT (Facebook, Youtube, Whatsapp, Web browsing and Videostreaming) services throughput monitoring for VVIP and VIP customers and immediately resolving issues.Cross verification of KPIs for all QoS and QoE with NMSs.Tools Use Cases testing and escalation/follow up of issues with development team.Process formation and ensuring adherence by all stakeholders.OLA definition and evaluation using trouble ticketing tool of ITSM.

Monitoring and FLM of Core CS/PS. Cloud, Financial Services, Nagios, CRM, Provident Services, Voice VoLTE, SMS/MMS, Internet/Data, LDI, CBS Billing and VAS services using multiple Graphical, Alarms based and interactive NMSs and tools. Participating actively in SOP formulation/improvement in ongoing Core Network Swap and transformation.Leading Core projects/Tasks ensuring end to end follow up and supervision throughout the initiation, planning, execution and completion till the delivery of planned output/product.Performing analysis and timely FLM of all blocked resources on the network interface to vendor teams and operations departmentsAnalysis & Reporting of all the core related NEs KPI Stats.Monitoring, Analysis and follow up of CS Core, Packet Core, Financial Services (Telenor Bank), Web and DigitalRetail Operations and IT Nodes and Network Elements.Routine Pre/Post checks & reporting of all network planned activities to the stakeholdersVerification of critical outages through fault reports and identification of outages through fault notifications SMSKeeping strong liaison with customers, vendors and subcons regarding the Incident and Change ManagementProcess and SOPs as per TL 9000 standard.Weekly and daily reporting of network issues and KPIsFrequent Coordination with Customer Care department regarding network changes.

• Monitor and surveil network elements through Network Monitoring Systems (NMSs) and Operational Support Systems (OSS) tools.• Followed fault management and incident management processes by responding to alarms, creating ticket, troubleshooting, escalation & escalating to other teams till service restoration.• Generate proper trouble ticketing and operational related reporting.• Led and perform configuration and change management activities incorporating setting up and testing of network elements.• Identifying and undertaking process improvement initiatives to minimize manual work and handovers between different departments.• Led the initiate to update periodically the SOP documentation by working with stakeholders.• Participate and assist management in finalizing vendors, technical solution and upgrade network• Ensuring proper shift handover to the next shift for unresolved issues