Ehsanul Hoque Email & Phone Number

Dewsbury, Gb

United Kingdom

Leeds, United Kingdom

Working side-by-side with client teams to serve as the bridge between technology and the business. Working with all areas of the business to define all the system and process requirements to handle the new product.• Working on business cases, feasibility studies and vendor selection• Eliciting, reviewing, defining and documenting business requirements• Facilitating workshops to elicit and prioritise requirements• Documenting the ‘as-is’ and ‘to be’ business processes• Assisting with User Acceptance Testing• Project management activities and post project reviews

Leeds, United Kingdom

Working within a Transformation Programme on the O2 Capita Partnership to enhance its digital services to customers Capture system requirements from operations and clients, so that the IT Development team can deliver IT solutions as required using the software development lifecycle • Develop an In depth understanding of business processes and systems used• Analyse, document and propose solutions for affected business areas• Gather Business Requirements to prioritise what is required within an IT solution• Gather System Requirements via workshops, meetings and translate these into a Logical Design Specification• Ensure business confidence in the proposed solution• Map business requirements to technical solutions• Produce Logical Design specifications for small, medium and large projects• Liaise with users to clarify fine detail of design• Document requirements in clear, concise and testable terms• Review system design to ensure that requirements can be traced to deliverables• Demonstrate business and regulatory awareness and understand how any changes may impact systems• Participate in peer review processes, including documentation review• Support testing and Post system implementation support

Sheffield, United Kingdom

Responsible for supporting allocated projects from initial conception, through design and build, to delivery through the capture of specific project requirements, analysis/co-ordination of new/changed business rules, creation of appropriate documentation and other supporting activities. Liaising with Project Sponsors to assist them with the initial project concepts, and then proactively engage all areas of the business in order to specify, agree, document and support the processes and functionality required to be developed. Developing and maintaining good relationships with internal/external contacts and employees at all levels across the business.Highlights have been the gathering of the requirements to migrate from an old billing platform to a new billing and rating engine, mainly focussed on defining the end to end credit management and failed payment timelines. Eliciting the requirements for the latest price increases on the customer and advisor portals.• Creation of Requirements Specification documents for new projects, developed in collaboration with the Project Sponsor and with full consultation across impacted business areas. Defining detailed project requirements, clarify/confirm business rules to be implemented and propose high-level solutions to the challenges posed.• Securing the sign-off of Requirements Specifications by the Project Sponsor. ensuring Change Request processes are followed to approve any changes to the documentation • Reviewing proposed technical solutions to ensure that all requirements have been captured and any risks identified, signing-off Technical Specifications against the current Requirements Specification• Define agile requirements in the form of Themes, Features, Epics and Stories and document using Stories and Acceptance Criteria• Run workshops to understand the business needs and elicit requirements

Leeds, United Kingdom

Responsible for understanding business needs and the definition of IT and process requirements to maximise early delivery of business value and uses different analysis techniques to drive business change activities. Managing business engagement, stakeholder management, shaping the customer experience, defining the business requirements/processes and supporting the business change. Highlights have been the delivery of key projects ranging from product catalogue definitions and data flow diagrams, analysis of the o2.co.uk domain to prepare for digital personalisation, creating a uniform agile scrum buddy book, support deployment of two outsource partners, requirements documents for retail work force manager solution. Making sure the initiatives/projects are fit for purpose and have a clear return on investment. • Ensure that the benefits of each initiative are understood and aligned with business requirements• Assess both the external customer experience and the impact on internal stakeholders• Facilitate workshops with business stakeholder to identify, analyse and document requirements• Develop a high level understanding of business needs, functional and non-functional requirements in the Requirements Document• Prioritise requirements with business stakeholders and develop an early view of the capability mapping.• Define lower level customer journeys and user/system interactions using system use cases. • Work with the designer/architect to enable requirements to be effectively translated into IT solutions.• Create context diagrams/mind maps/rich pictures to illustrate the impact of the initiative and Develop process models, diagrams• Identify steps in the process where IT changes and/or procedural changes are required to provide an end-to-end solution and communicate changes• Seek out and tackle issues that will prevent the delivery of business benefits, facilitating open communication and discussion between different groups of stakeholders.

Leeds, United Kingdom

Responsible for analysing the needs of the business and coming up with solutions to business problems. Involved in the management of multiple small/large projects, using PRINCE 2 and Agile, to enhance the existing functionality for numerous business areas. Managing the work from initial request through estimation, approval, requirements, build and implementation.Highlights have been the delivery of key tools and processes ranging from script development tools, Home Phone fault management systems and processes. This ranges from documenting the ‘as is’ processes, to determining potential solutions, impacts and design through to implementation. Whilst also ensuring communication is maintained with stakeholders and appropriate steps are taken to ensure effective adoption of change within the operation (using my extensive change management toolkit). The ability to see an overall scope and develop new processes within the business has allowed me to develop overall cost reductions and savings/efficiencies.• Business requirements analysis and specification (focussing on Functional Requirements)• Identification, scoping, planning and execution of quality and process improvement projects.• Analysis of Business Goals and Objectives and relationship to functional and corporate KPIs• Business process mapping, improvement, analysis and documentation• Business scenario definition and documentation (e.g. Use Cases)• Information analysis and specification (reporting and business intelligence)• User Acceptance Testing and Script Development, through quality gateways• Liaising with process design teams to ensure design is complete and fit for purpose (into incubation).• Collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications.• Utilisation of standard methodologies and frameworks to describe business solution e.g. Prince2, Agile, Waterfall/Predictive, Iterative/Adaptive and UML

Leeds, United Kingdom

Recruited as part of a team to drive process efficiencies, understand training gaps, improve toolset and system capability with the aim of delivering an improved time to resolve (with an improved customer experience). I was able to effectively drive our repeat rate down by 28% and our ineffective rate down by 32%, within 3 months. This was 4 months ahead of target and made us the leading CP in the industry. • Reengineer processes based on MI insight and analysis• Designed, developed and implemented MI solutions (both regular and ad-hoc) ensuring a holistic overview of performance was readily available• Provided accurate MI through checking and validating systems output and information to support the quality of data within a defined risk framework • Interpretation and analysis of data to highlight risks and items to derive solution, with an aim of presenting recommendations to senior management• Provide the technical expertise to support the business in the usage, analysis and interpretation of data• Build relationships with internal and external stakeholders to achieve goals

Sunderland, United Kingdom

Part of an IT infrastructure team that managed all IT support, maintenance, delivery and solutions into the Nissan plant. I was responsible primarily for improving the efficiencies and uptime of line plant up time.System uptime improved to 98.5% and efficiencies delivered across JIT stock management of up to 12hrsFirst/Second Line Support and installation of Hardware/SoftwareSupporting PC users via telephone, remote control and hands on supportManning Office Systems Helpdesk working to the agreed Service Level Agreements(SLA) and Customer Satisfaction Index (CSI)Managed all stakeholder discussions to present proposals for improvements to overall IT architecture

Bsc (Hons), Computer Science And Information Systems

2008 Issues related to the interaction between humans and computers, the management of information and software quality. Key topics.

Avce, Information Communication Technology

Activities and Societies: Duke of Edinburgh Gold AwardModules Studied: Systems Installation & Configuration, Serving Organisations.

Gcse'S

5 GCSE's Grade C and Above (Including Maths and English)