Ehsas Kapur Email & Phone Number

Melbourne, Victoria, Australia

I engage in in-depth conversations with customers to address their comprehensive banking needs, including Home Loans, Business Banking, and Financial Advice. I assist with enquiries, perform account maintenance, and process credit product applications. By conducting Financial Health Checks, I assess customers' financial needs and identify changes. I also educate customers on in-branch technology and digital banking solutions, providing effective options and promoting a risk-averse culture while championing processes and procedures.

Hobart, Tasmania, Australia

I consistently achieved and surpassed monthly Key Performance Indicators while managing overall operations, with a focus on maximizing sales, coaching, and motivating the team to enhance performance.I oversaw daily supervision of sales, staff, and resource management, ensuring exceptional customer service. My responsibilities included analyzing sales and revenue reports, forecasting trends, and managing stock orders to maintain optimal inventory levels. Ensuring regulatory compliance during the sales process and promptly resolving customer complaints were key priorities in delivering timely and accurate service.I collaborated with the Proprietor on weekly sales training, focusing on different sales stages, and conducted monthly reviews to assess departmental performance and drive growth. As a key point of contact for retail merchant partners, I maintained strong, profitable business relationships. Additionally, I monitored financial performance, built a customer base by understanding buying patterns, guided my team with empathy and empowerment, and ensured accurate merchandise presentation.

Perth, Australia

I extended a warm welcome to customers, ensuring a positive experience while consistently meeting revenue targets set by management. I uncovered customer needs and provided tailored solutions, delivering excellent service to foster loyalty and build long-term relationships. I adopted a customer-focused approach to problem-solving and effectively resolved complaints. Throughout my experience, I honed key sales skills, including active listening, qualifying leads, building rapport, negotiating, and closing sales. Additionally, I gained proficiency in using Point of Sale systems and managing cash registers efficiently.

Cannington, Perth, Australia

As an Operations Assistant, I minimized financial losses by conducting follow-ups on defective products and initiating claims with suppliers. I handled reconciliation tasks, including accounts for transport companies, debtors, and deposit listings, while also following up on bad debts. In addition, I performed cashier duties, maintained stock control, and managed general queries and paperwork procedures to ensure smooth operations.

Brisbane, Australia

I extended a warm welcome to customers, ensuring a positive experience while consistently meeting revenue targets set by management. I uncovered customer needs and provided tailored solutions, delivering excellent service to foster loyalty and build long-term relationships. I adopted a customer-focused approach to problem-solving and effectively resolved complaints. Throughout my experience, I honed key sales skills, including active listening, qualifying leads, building rapport, negotiating, and closing sales. Additionally, I gained proficiency in using Point of Sale systems and managing cash registers efficiently.

Perth, Australia

Bachelor Of Commerce - Bcom, Accounting

Bachelor Of Commerce, Accounting

Bachelor Of Commerce - Bcom, Accounting

Central Board Of Secondary Education - India, Commerce

Diploma, Leadership & Management