Ehtasham Mehmood Email & Phone Number

Rochester Hills, Michigan, United States

• Diagnosed and resolved system hardware, software, network, and operator issues with moderate complexity, ensuring smooth IT infrastructure functionality. • Provided Level 1 support for desktop hardware and software, responding to technical issues through both local and remote access, and maintained detailed records using ServiceNow. • Monitored device availability and status via advanced network tools, resolving connectivity issues including VPNs, WiFi, and network drive connections. • Performed troubleshooting and maintenance of network devices, including local and network printers, ensuring optimal device performance.• Reimaged devices and VoLTE phones to restore functionality and maintain communication efficiency within the organization.• Provided technical support to end-users, delivering solutions and software installations remotely to resolve system-related issues.• Contributed to IT project work, including system upgrades, software installations, and operational tasks, while ensuring deadlines were met and high levels of user satisfaction were achieved.

Warren, Michigan, United States

As a System Support Engineer at Ascension Crises Management, my primary responsibility is to ensure the efficient functioning of our IT infrastructure by tracking and managing infected devices. Using advanced network tools, I monitor device availability and status through methods like network pinging. Upon identifying issues, I reimage devices with fresh software installations to restore optimal performance.Additionally, I handle local technical support requests and solve tickets using ServiceNow, efficiently resolving issues related to various IT concerns. This includes troubleshooting hardware and software issues, configuring network settings, and ensuring minimal downtime. I remotely access devices to install software and resolve technical problems, further enhancing support efficiency.I am responsible for setting up network ports, configuring network settings for printers, and reimaging Voalte phones to maintain seamless communication within the organization. My role demands a strong analytical approach, excellent problem-solving skills, and the ability to work independently. I consistently demonstrate these qualities to maintain smooth operations and support the overall IT infrastructure at Ascension, ensuring high levels of user satisfaction.

-Replacement of switches, routers, and server components-LAN surveys (including racking, cabling, and patching of new switches and routers)-Desktop/laptop/printer troubleshooting-Wireless surveys-IT hardware assembly, installation, and configuration-Physically moving and disposing of hardware-Patching and troubleshooting wireless access points-Installation, maintenance, and troubleshooting of network device.

Malaysia

- Led the development of e-commerce and booking systems with ASP.NET WinForms, .NET Core, and MVC, improving maintainability.- Enhanced platforms by integrating external APIs and designing RESTful services.- Optimized data management and system performance using AWS services and Google BigQuery for analytics.- Provided IT support by replacing switches, routers, and server components.- Reimaging devices with fresh software installations to restore optimal performance.- Troubleshot desktop, laptop, and printer issues to ensure smooth operations.

Islamabad, Islāmābād, Pakistan

-Spearheaded the development of web-based solutions, utilizing Asp.net Web Forms, MYSQL, ADO.Net, and jQuery, to create dynamic and responsive user interfaces. -Designed and implemented web APIs with a focus on adhering to RESTful principles, facilitating seamless data communication between frontend and backend components for optimal system performance.

Islāmābād, Pakistan

-Contributed significantly to the enhancement of electronic medical record (EMR) and patient care systems (EHR) tailored for hospitals and physician clinics in the United States.-Transformed outdated EMR code to utilize modern Asp.net Web Forms and Ado.Net technologies, significantly improving code performance and maintainability.-Leveraged technologies like Asp.net, jQuery, HTML, CSS, and SQL Server to design and develop web-based solutions that efficiently manage medical data.-Collaborated closely with cross-functional teams and played a pivotal role in implementing Agile Methodology, ensuring iterative development and rapid response to evolving project requirements.-Took a proactive approach to updating and creating new modules, enhancing system usability, and expanding its functionality.-Acquired valuable expertise in Object-Oriented Programming, which proved instrumental in crafting maintainable code and scalable software solutions.