Ehtasham Mehmood Email & Phone Number

Rochester Hills, Michigan, United States

• Diagnosed and resolved system hardware, software, network, and operator issues with moderate complexity, ensuring smooth IT infrastructure functionality.
• Provided Level 1 support for desktop hardware and software, responding to technical issues through both local and remote access, and maintained detailed records using ServiceNow.
• Monitored device availability and status via advanced network tools, resolving connectivity issues including VPNs, WiFi, and network drive connections.
• Performed troubleshooting and maintenance of network devices, including local and network printers, ensuring optimal device performance.
• Reimaged devices and VoLTE phones to restore functionality and maintain communication efficiency within the organization.
• Provided technical support to end-users, delivering solutions and software installations remotely to resolve system-related issues.

Warren, Michigan, United States

As a System Support Engineer at Ascension Crises Management, my primary responsibility is to ensure the efficient functioning of our IT infrastructure by tracking and managing infected devices. Using advanced network tools, I monitor device availability and status through methods like network pinging. Upon identifying issues, I reimage devices with fresh.

-Replacement of switches, routers, and server components-LAN surveys (including racking, cabling, and patching of new switches and routers)-Desktop/laptop/printer troubleshooting-Wireless surveys-IT hardware assembly, installation, and configuration-Physically moving and disposing of hardware-Patching and troubleshooting wireless access.

Malaysia

- Led the development of e-commerce and booking systems with ASP.NET WinForms,.NET Core, and MVC, improving maintainability.- Enhanced platforms by integrating external APIs and designing RESTful services.- Optimized data management and system performance using AWS services and Google BigQuery for analytics.- Provided IT support by replacing switches.

Islamabad, Islāmābād, Pakistan

-Spearheaded the development of web-based solutions, utilizing Asp.net Web Forms, MYSQL, ADO.Net, and jQuery, to create dynamic and responsive user interfaces. -Designed and implemented web APIs with a focus on adhering to RESTful principles, facilitating seamless data communication between frontend and backend components for optimal system performance.

Islāmābād, Pakistan

-Contributed significantly to the enhancement of electronic medical record (EMR) and patient care systems (EHR) tailored for hospitals and physician clinics in the United States.-Transformed outdated EMR code to utilize modern Asp.net Web Forms and Ado.Net technologies, significantly improving code performance and maintainability.-Leveraged technologies.