• Manage daily operations of department according to company standards.• Be flexible and work pro-activity to improve processes and systems according to standard guidelines.• Respect compliance and adherence to company standards guidelines.• Build & strengthen relationship with service providers.• Actively participate in meetings including Last mile operations, Backlog, Rider Performance, 5s • planning and implementation, Daily Hub Performance. • Train workers in duties and policies• Resolve work-related problems• Requisition or order materials, equipment, and supplies• Prepare and submit reports• Establish work schedules and procedures• Co-ordinate activities with other work units or department• Plan, and organize operational logistics of the organization• Personal Suitability• Clear backlog on a daily and weekly basis• Align vehicles for other cities including LMP & 3PL.• Making Shift and Route plans for Delivery Heroes.

• Validation of pickup and delivery attempts via customer confirmations;• Risk identification and response management;• Analytical decision support; • Statistical performance reporting;• Multi-tier data management; • Provided better visibility, insights, and corrective measures;• Developed localized HR dashboard;• KPI of Last Mile & Control Tower• Departmental Content Management• Looked after operations and operations support roles

* Inventory Management* Tracking Shipments* Record Keeping* Emailing * Vehicle Receiving & Dispatching* Return and Forward Process* 3PL Shipment Receiving and Dispatching

* Payroll Processing * Attendance Management* Record Keeping* lecture schedule* Accounting* Operating Systems* Account Management