• Coordination with logistics staff (e.g. tank/lorries owners/drivers) according to availabilities and requirements.• Head office and base Administration.• Coordination with tracking service provider to keep tank/lorries updated.• Keep track for invoices.• Keep track for daily reports and posting.• Ensure assets and communication ways are used effectively.• Keep logs and records of vehicles.• Prepare reports for Management.• Responsible for business marketing.

• Harmonize the on-line approvals to (VISA & MASTER Charge Card) cardholders as well as to other national and international banks.• Performing “Fraud Detection” and its prevention through “Falcon Isaac” MasterCredit Cards.• Effectively handling “Fractals” for Visa Debit fraud detection.• Add & remove blocks according to the delegation matrix.• Handle department related correspondence both internal as well as with external banks & customers.• Assist supervisor in supervisory review on daily basis.• Working closely with Fraud Detection Unit (FRMU) to ensure that fraudulent transactions on credit cards are at minimum.• Responsible along-with Manager for smooth maneuver of Authorization department for 24 hours working.• Safeguarding MIS of department enable management to set parameter to control acquisition business

• Provide Customer Services And Helpdesk Support.• Receiving Calls From The Customers Regarding Different Queries.• Provide The Information Regarding The Usage Of Soneri Banking Services After Proper Customer Verification.• Educate The Customers Regarding Soneri Bank Products And Services.• Trouble Shooting All Complaints From The Tele Banking Customers And Report To In-charge.• Perform Financial Transactions After Verification.• Send Promotional SMS Alerts To Customers.• Strongly Follows Up With The Initiated Queries, Complaints And Concerns.

• Handling inbound customer calls• To ensure customer satisfactory.• Handling complaint.• Responses to credit card cash back redemptions.• CASA information.• Generating leads for the loans and guiding customer for the application process.• Effectively handling systems of all bank products.

• Creating Pakistan International Airline Awards +Plus Programmer Training• Backup Coordinator / Backup Team Lead• Responses to Air miles redemption & updating missing MPs• Maintaining & Uploading New Enrollment Forms (NE’s and online verification)• Effectively handling Calls on CMS (Complain Management System)• Worked as an inbound agent and also Online Reservation• Worked in Awards +Plus Department for Air Ticketing Domestic / International• Responsible for answering Customers online and emails queries• Sharing Call load when needed