Fraud Detection Officer, Fdu/Frmu Dpt. Muslim Commercial Bank
Mcb Bank Limited
Pakistan
MCB Bank Limited is the largest private sector bank in Pakistan with over 1200+ branches nationwide. Currently, MCB is the largest issuer of cards in Pakistan, with an astounding card base of 2.5 million cards (debit, credit, prepaid and smart cards) in the market. MCB has been in the card acquiring business since 2003 and currently has a merchant base of around 10,000 where all international & local Visa/ MasterCard/ China Union Pay credit & debit cards are accepted. Selected Achievements:• Detect, investigate, and mitigate irregular patterns in transaction activity identified as suspected fraud or typologies of higher risk merchants• Develop internal reporting and external reporting for multiple partners to demonstrate the impact of process improvements and averted losses• Communicate with merchants regarding exception activity and request additional information as necessary, contact card issuing banks and/or cardholders regarding merchant exception activity• Conduct merchant transaction, volume, and chargeback activity review and analysis• Recommend funding holds/releases and report and investigate any potential losses as appropriate• Provide education to merchants on proper card acceptance and fraud prevention best practices• Investigate potential merchant transaction laundering and BRAM/VAA and VRM violations• Actively work with merchants and internal account managers to assist merchants in reducing overall fraud and chargeback levels• Liaison with sponsor banks for investigations and chargeback program management