-Performance & QA within the CS department, focusing on national-level performance improvement.-Develop and maintain comprehensive dashboards using Power BI to track and enhance team performance.-Create and manage automation queries to streamline processes and improve efficiency.-Conduct and oversee QA monthly across Pakistan, ensuring high standards and continuous improvement.-Present monthly performance reviews to higher management, highlighting key metrics and insights.-Build and maintain global dashboards to provide a holistic view of performance across different regions.-Manage daily, weekly, and monthly performance reporting for various teams, including:-CS E-commerce Team-Team Care-COD Team-Call Centre Team-Ensure accurate and timely reporting on a Pan-Pakistan level to support strategic decision-making.

-Spearheading end-to-end logistics operations as an E-commerce Excellence Executive, overseeing multiple high-profile clients including Daraz, Asim Jofa, Unze London, Ideas, and more.-Expertly managing last-mile delivery logistics, ensuring on-time pickups, streamlined delivery processes, and an exceptional customer experience throughout Pakistan.-Implementing robust data analytics to generate daily performance reports, providing critical insights into operational efficiency, delivery success, and areas for improvement.-Taking charge of customer support operations, addressing queries, resolving issues, and maintaining a high level of customer satisfaction across diverse e-commerce platforms.-Enhancing operational visibility by regularly flashing reports, enabling comprehensive tracking and monitoring of shipments, optimizing transparency for clients and stakeholders.-Strategically planning and executing logistics operations, including costing analysis, lost claim management, and handling Cash on Delivery (COD) shipments effectively.-Streamlining end-to-end logistics processes to ensure cost-effective operations, improved delivery timelines, and a seamless customer experience.

•Utilized Excel dashboard to conduct B2B forecasting and develop accurate demand projections.•Developed and executed B2B purchase plans in accordance with company objectives and market demand.•Developed and maintained a real-time B2B inventory tracker on Google Sheets and Power BI to monitor inventory levels for all Karachi branches.•Strategized monthly purchasing by utilizing B2B forecast data and daily SQL run rates for specific distributors to optimize inventory levels and ensure timely fulfillment of orders.•Managed pricing updates on POS system through remote access software.•Monitored sales of market competitors to determine necessary price adjustments and ensure optimal profit margins.•Managed inventory levels branches of Ehad, ensuring adequate stock levels and timely fulfillment of orders.•Resolved inventory-related issues in a timely and efficient manner.•Prepared and presented inventory reports to senior management on a weekly basis.•Analyzed run rates and placed transfer orders to maintain optimal inventory levels and ensure timely fulfillment of orders.

- Daily reporting on discrepancy between desired and received stock at all of our warehouses located in Karachi.- Monitoring a catalogue of 3000+ SKUs and making sure that they dont go OOS.- Compiling and maintaining a report of Top 500 Out of Stock SKUs in order to ensure smooth availability of all items.- Regularly monitoring price of each and every sku of all the SKUs in order to make sure that its price stays market competitive.- Analyzing the performance of all the SKUs using tools such as Pivot tables (Excel) and SQL and determining our top Selling SKUs.

- Updated data on our portal and made sure all the SKUs are live and visible on our B2B application.-Tracking the placement of all SKUs at our Korangi warehouse.- Made sure that our inventory is picked and dispatched according to the FIFO method.- Supervised the Cycle Counts conducted every fortnight and made a detailed report for better visibility of current inventory.