Ehtisham Zafar Bhatti Email & Phone Number

In my role as a Shift Incharge at Al Ansari Exchange, I have been instrumental in overseeing and managing day-to-day operations during assigned shifts. My responsibilities include supervising and guiding staff members to ensure a seamless workflow and efficient service delivery.A core aspect of my role involves ensuring excellent customer service by directly addressing customer inquiries, concerns, and complaints. My commitment extends to managing cash flow, guaranteeing there is an adequate currency supply on hand to meet customer demands. My effective communication skills come to the forefront as I engage with other shift incharges, supervisors, and staff members to ensure a cohesive and coordinated operation. This communication prowess extends to making informed decisions on escalated matters, and when necessary, seeking guidance from higher management.Before my current role, I served as a Junior Associate at UAE Exchange in Dubai, I provided essential information and guidance to customers for the resolution of their queries. Operating within tight timescales, I executed smooth and error-free transactions within the branch, showcasing a high degree of accuracy in all activities.From April 2015 to October 2017, I served as an Operations Officer at Askari Bank in Gujrat, Pakistan accumulating 2 years and 7 months. In this role, I handled diverse responsibilities, including accounts reconciliation, securing financial information through database backups, and preparing payments by meticulously verifying documentation and requesting disbursements. I actively contributed to team efforts by accomplishing related results as needed, preparing and submitting weekly/monthly reports. In summary, my professional journey encompasses progressively responsible roles, each contributing to the development of a robust skill set and a wealth of hands-on experience in financial operations, customer service, and team management.