Ehud Bibi Email & Phone Number

Israel

- Responsibility for the RMA operation, customer returns and handling items' faults,- Control of the telephony and service work of the call centres of all worldwide branches- Stipulating and controlling KPI's of the service departments and call centres, concluding and executing improvements to full implementation- Improving working methods of the customer service department and call centers + implementing improvements on the Information systems- Telephony system upgrade project - characterizations of workflows, working methods and reports- Implementation of CRM SalesForce - characterizations of workflows and reports- Daily work with encompassing IS - ERP-Priority, BI, Telephony activity reports, MS-Excell (very high level)

Israel, Petach Tikva

- Administrating ECI's items' data-base: activation, characterization and maintenance.- Functioning as the project team's information-systems analyzer, which includes creating, characterizing and handling the team work's reports with all the other departments (order management, planning, warehouses, finance, engineering, service)- Responsible of opening sales orders and purchase orders.

Israel, Rishon Letzion

- Establishing a maintenance center and managing its routine handling and its I.S as its administrator- Implementing work procedures of the purchasing and logistics departments (characterizing work methods, stipulating performance measures, controlling working regulations).-representing the logistics department in the project of establishing a new procurement department - i.e implementing working scope, implementing a new ERP system and handling purchasing reports.- Preparing the entire annual budget for the logistics department and the operational budget for all of the college's units and programs - according to working plans, forecasts, administrative regulations and project portfolios. Plus - handling the monthly budget control.- Managing imroving projects with the finance department and the maintenance department.- Responsible for cataloguing all of the college's pricing lists and items.

Israel, Tel-Aviv

- Managing an annual optimization project which included establishing the schedules for all of the college's departments and programs (embarked upon a costing-reduction planning regarding teaching hours and resources' utilization).- Managing the routine maintenance of the college's schedules, which dealt wit arrays of logistic, administrative, budgetary and academic constraints.- Implementing the information-system for creating the schedules and maintaining the routine work of the operational department - i.e assigning schedules, timetables, equipping and constraints. Plus, characterizing and creating its reports and interfaces with the rest of the college's units.

Bsc, Industrial And Management Engineering

Business Intelligence Developer (Microsoft)

B.I. (Business Intelligence) developer - Microsoft B.I. system (SSIS, SSAS, SSRS)

Implementer Of Erp - Priority, Erp - Priority

Implementer Of ERP - PRIORITY

Implementor Of Sap - Mm Logistic Module, Logistics, Erp

Implementer of SAP MM-Logistic Module - (Graduated at 3/2010 a 7-months course at an implementation level of SAP-E.R.P. Systems' logistics.