• Leading projects and supporting operations for multiple lines of business and contributing to large scale strategic initiatives to ensure compliance with internal company requirements and government regulations for the Community Reinvestment Act within Commercial Banking• Utilizing independent judgment to ensure efficiency, quality, effectiveness of solutions, and pipeline management relating to assigned project deliverables and SLA’s• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks within the lines of business• Research risks and collaboratively develop solutions to problems identified• Experience working in a User Acceptance Testing (UAT) environments/teams• Provide support for management activities and any other initiatives as needed by Commercial Banking Divisions• Consult with all levels of leadership related to results of assessments• Document body of work, create reports based on testing, execution, and findings• Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of procedural inconsistencies• Mentor less experienced staff and assist with their development

• Manages and participates in projects as requested by Director of Revenue Integrity• Ability to balance short-term deliverables against long-term project goals • Performs analytics in relation to the Revenue Cycle to ensure revenue integrity thereby mitigating revenue losses• Identifies and reports on Revenue Cycle Department quality assurance trends affecting reimbursements and payments• Performed quality assurance reviews to identify areas of improvement• Conducting root cause analysis• Recommends new approaches to effect on-going continual process improvements to policies, procedures, and department documentation• Actively assisting with creating and compiling department processes, monitoring tools for department performance and metrics, and design procedures to ensure compliance• Communicates regularly with Director about department issues and keeps management advised of potential problems in areas where procedural metrics are not being met• Participates in cross-functional team meetings and webinars as required by department and senior-level staff

• Verify physician/provider information for managed care plans including communication with health plan representatives• Coordinate all managed care credentialing activities to ensure provider participation status; credentialing activities require substantial contact with outside agencies• Maintain all necessary documentation required for provider credentialing and re-credentialing• Communicated with managed care Credentials Verification Organizations (CVO) and Central Billing Offices (CBO) to ensure expedient credentialing• Prepare and complete documentation as specified in Service Line Agreements (SLA)• Maintain relationships with external managed care organization and clients as required

• Accurately prepared and processed secured and unsecured consumer loan closings for indirect lending and central lending • Managed and collected data relevant to loan proceedings for financial analysis• Communicated directly with vendors and dealerships to ensure loan completion and financial accounting• Worked to create and establish relationships with members while remaining well-informed of the member’s relationship with the credit union• Referred members to an internal team of experts when more complex financial goals and needs are recognized• Achieved required goals set by corporate leadership• Ensured safe and sound credit union practices, including adherence to all applicable laws and regulations governed by NCUA, AML/BSA, FCRA and FACTA

• Underwriting and closing consumer loan products; i.e. secured and unsecured loans• Assisted new team members through orientation and development• Provided a consistent optimal member experience; primarily handling members’ transactional needs, including but not limited to performing teller activities such as deposits, withdrawals, payments, and daily balancing• Worked to create and establish relationships with members while remaining well-informed about the member’s relationship with the credit union• Educated members on standard consumer products, emerging credit union technology and digital solutions such as mobile, online, and ATM/ITM offerings, all designed to make for an optimal member experience• Assisted branch and fellow team members with achieving their sales goals • Assisted members in the areas of conflict resolution• Referred members to an internal team of experts when more complex financial goals and needs are recognized• Achieved required goals set by corporate leadership• Ensured safe and sound credit union practices, including adherence to all applicable laws and regulations governed by NCUA, AML/BSA, FCRA and FACTA

• Assisted the branch manager by delivering monthly agendas to staff in order to achieve corporate set goals• Underwriting and closing consumer loan products; i.e. secured and unsecured loans• Collaborated with branch manager to assess areas of growth and debt reconciliation through financial analysis• Marketing existing loan customers and cold-calling prospective customers• Cash control functions including daily cash counts and monthly root cause audits• Maintain up-to-date account information for legal proceedings and communicated statuses with cross-functional teams

• Underwriting and closing unsecured consumer loans• Trained, developed and managed branch personnel • Payment collection and accounting • Sales and marketing current and prospective customers for the purposes of account gain and sales growth• Ensured compliance with state and federal lending regulations and company policies• Minimized delinquency through collection activities by verbal and written communication• Maintained accurate records for accounting and audit purposes• Reported branch figures to compliance and accounting departments at corporate office