-Train a team of 15 climbing instructors for beginner-advanced ropes and bouldering classes & best risk management practices. Hold American Mountain Guide Association's (AMGA) Climbing Wall Instructor certification for Lead and completed the AMGA's Climbing Wall Instructor 5-day, intensive provider program. -Guarantee risk management and customer service standards adherence facility-wide; Coordinate and manage class roll out and scheduling facility-wide including schedules for 15… Show more -Train a team of 15 climbing instructors for beginner-advanced ropes and bouldering classes & best risk management practices. Hold American Mountain Guide Association's (AMGA) Climbing Wall Instructor certification for Lead and completed the AMGA's Climbing Wall Instructor 5-day, intensive provider program. -Guarantee risk management and customer service standards adherence facility-wide; Coordinate and manage class roll out and scheduling facility-wide including schedules for 15 instructors and 80 classes offered on a monthly basis. -Ensure smooth communication about class roll out between multiple departments: route setting department, creative team, operations team, instructor teams. -Run payroll for instructors, serve as point person for shift exchanges and new private coaching clients. -Oversee budget for Climbing and Fitness department. Show less

-Increased the rate of individual membership renewals by 30% by putting in place an automated proactive opt-in structure and outreach. -Managed and coordinated the CRM database management that allowed for a seamless data entry and donor experience management throughout their lifecycle. -Lead outreach initiatives and asset creation including targeted communication development, planning and promoting educational outings, marketing material design and press release posting.

-Assisted producers with in-office production work including: compiling stock footage for marketing videos, file management and organization, and recording scratch tracks.

-Exceeded monthly sales goals by an average of 15% and analyzed weekly membership trends, tracked leads and proposed initiative to build new clientele to senior management. -Mentored new team members, ~4 over this time period.

-Led content creation for HUS website on Squarespace and social media, tracked social media engagement, copyedit architectural project proposals in InDesign, created promotional materials. -Created a new office sustainability plan and an employee handbook – one that did not exist before. -Edited two seasons of the American Institute of Architects' Small Firm Exchange/Small Project Design podcast.

-Collected and catalogued data related to the history of the Iowa Writers' Workshop. -Assisted colleagues with various digital libraries projects including video editing and updating UIowa affiliated websites powered by Wordpress and Omeka.

-Wrote grants and letters of inquiry.-Developed annual appeal mailers and Giving Tuesday campaign. -Created curriculum for creative writing programs for elementary aged students.

-Reported on Iowa City City Council meetings, council elections and community events.-Worked with Little Village editor to edit over 20 articles and find stories of interest in the community. -Conducted over 40 interviews at public events.

-Conducted research and wrote stories on historical weather events in Iowa and affected populations. -Met weekly with an interdisciplinary team of writers, historians, and scientists to collaborate on website content. -Designed and presented about the impact of weather events in Iowa twice at the Iowa Center for Research for Undergraduates research fair.