E Jay Hussein Phd Email & Phone Number

New York, Ny, Us

Tel Aviv, Tel Aviv, Il

San Jose, California, Us

* Doubling the customer office to accommodate our massive growth. * Providing consultation, deployment engineering, customer success, and support to enable our customers to meet their zero trust initiatives and goals.

Windsor, Connecticut, Us

Running a substantial team of over Customer Success and Professional Services employees across $5bn account revenue.Driving strategy and execution for account management, implementation, support, renewal and upsell.Ownership of entire portfolio of renewals and 130% Net Retention targets.Key metrics include Net Recurring Revenue, Time to Value, Net Promoter Score, Professional Services Attach Rate, as well as P&L management.

Sunnyvale, California, Us

Defining Customer Success: software adoption, integration and operation for the customer; contract sales, retention and expansion for the vendor. Creation of a partnership with the customer designed to blur vendor-customer borders and distinctions, to foster advocacy and create a customer journey that extends past a project plan and turns customer needs into product roadmap features.As a customer executive assigned at account level, the role of Customer Success is to create an educated, metric-driven approach to software adoption. Customer time-to-value is our primary MBO, closely followed by feature adoption and use expansion. While heavily active in solution selling and business problem resolution, the driving mandate of the CS Executive is maintaining responsibility as a single point of account escalation, with a whole organization of intelligence, experience and specialization to draw from.

New York City, New York, Us

Current responsibilities and teams:Collaboration - voice, video, webex and messagingCore Network - wireless, security, core networking, datacenterProject Management - PMO, project delivery, resource managementPre-Sales - Solutions architecture for network, UC, wireless, PMBusiness Development - vendor management and Bus DevService Delivery Management and Customer Success - technical account management, operations, escalationProduct Development/Management - new product delivery, existing product development, customer experienceProject Executive and Team Management

New York City, New York, Us

My challenge is to wear numerous hats within a mid-size, highly successful systems integrator.As a primary function, I run the 3 lines of business - network, voice and server/desktop. Each team has a large bed of existing and potential clients. The challenge is to continue supporting valued customers and contracts whilst fostering a project-driven environment to effectively execute new programs. I also manage a group of engineers supporting the pre-sales function, designing intelligent, robust and valuable solutions for both existing and potential clients. The Project Management Office also reports into me, allowing total control of sales and execution from pre- to post-sales. Additionally, I manage a team with operational, managed service responsibility. Drawing from my previous background, I am charged with developing appropriate processes and procedures to move the company forward to its next level of major growth. As sales forge ahead, the structure supporting our ability to deliver must be standardized and made more efficient. Growth on the front end means pressure at the back end of the business, so it's important to focus on the move from an organically grown environment to a well-structured and deliberately designed methodology. My third function is client-facing - account manager, program executive, client advocate. In my communications with managers, directors and CxO level clients, I seek to provide value and execution today whilst understanding strategy for tomorrow. My aim is to be an ambassador for CDI whilst being an advocate for the client, finding a mutually beneficial platform for business and communication. By applying technology toward enhancing our clients' business practices, we reach our ultimate goal of improving efficiency, reducing operating expenses, and increasing the profitability of their business.

New York, Ny, Us

Working in the Information Technology (therefore Infrastructure) division within Morgan Stanley. I manage a team of highly skilled individuals who all fit perfectly because of one salient trait - ability to deliver, no excuses. It's my job to ensure we deliver the agreed solution and every project we undertake is delivered on time and within budget, every time. That means a number of different things:-Creation of a team with numerous diverse specialist skill sets.-Building the processes around the team and our clients to facilitate business impact and delivery-Managing relationships with clients and vendors to foster inherent trust and successful partnerships.-Accurate resource and budget planning and forecasting-Stability planning, risk and change managementExpert ability in every one of these fields means nothing without well developed communication skills and a natural thirst for knowledge, so I always relish each new challenge as a chance to grow and develop and don't hesitate to ask the "stupid" questions.Profile:Leading a team of expert engineers and project managers to standardize, engineer, develop and augment a cutting edge data network within a demanding top-tier investment banking environment. •

Broomfield, Colorado, Us

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Strategy Execution

Executive Mba, Business Administration And Management, General

Pmp, Project Management Professional

Phd, Philosophy

Ma, Literature And Philosophy

Ba, Literature And Humanities