Eian Newland Email & Phone Number

Pleasanton, California, United States

Pleasanton, California, United States

Salt Lake County, Utah, United States

Producer and Content Provider for podcasts

Draper, Ut

Charged with leading full range of workforce training for new hardware and software needed for DMS Support and Implementation team members using Dealertrack DMS. Provide new hire and cross-training initiatives using classroom equipment within the Training Department. Acknowledged as SME (subject matter expert) in materials development that promotes course clarity and student success. Continuously stepped up to greater leadership performance during tenure. Key Achievements★ Create and/or modify training materials to meet each client’s specific business need; developer of materials and training for 450+ employees in an 18-month time frame, partnering with internal teams. ★ Update current materials and introduce new information to team members and clients using e-learning and the knowledge of team members. ★ Foster and maintain working relationships with implementation, operations, product, and support teams that ensure knowledge transfer on any new features or course change requirements. ★ Provide feedback to management on classroom performance by completing Score Cards for all classroom participants; devise/deliver client training at our company’s annual conferences. ★ Devise and deliver internal and external client’s classroom content that continues to driver greater perception of course content and course completion success with deep understanding of course content. ★ Utilize a number of formats to deliver training materials including video production for eLearning modules

South Jordan, Ut

As onsite Project/Team Manager, collaborated with new/existing clients in transitioning from current accounting software (DMS) to the Dealertrack DMS platform. Gathered insight into business requirements through client interviews and discovery visits. Managed the Dealertrack Implementation Team in multiple locations. Traveled to client sites to conduct training sessions and product installations. Key Achievements★ Performed software and hardware setups, tested each installation, produced forms validation, transitional data validation, and modified software settings to meet each business process. ★ Served as the client’s consultant for best practices and point of contact in resolving any noted issues. ★ Developed time and expense report approvals, coordinated with company resources, and partnered with dealership personnel for a smooth transition between systems with minimal business disruption. ★ Continuously worked autonomously and as part of a team in time-sensitive environments with extensive travel that completed each project on time and on budget. ★ Worked in harmony with single or multi-store groups to assign scheduling on installation projects and to quickly respond to project milestones or other project issues.

Evanston, Wy

Recognized the need for training business client’s customers and providing training development and delivery, consultation, and project development and deployment of technology solutions. Opened a corporate training business that delivered training for Internet business skills and filled a void left by a former provider.Key Achievements★ Designed instructional lessons focused on easy to understand formats, designed relatable course materials, delivered hands-on demonstrations, and created homework that solidified course retention. ★ Instructed at live training events and online, presenting materials to groups that ranged from 15 to 50 students with lesson presentation of educational materials, live demonstrations of software, websites, homework assignments, and Q&A sessions. ★ Managed course scheduling, tracked, and graduated up to 75 new students each month; tracked attendance by creating an attendance tracking database, and implemented a feedback system that improved training program “lessons learned”.★ Implemented a private resource website for students that provided samples, lesson slides, recorded class sessions, and content, and whitepapers on related subjects, all focused on using Internet/eLearning technology. ★ Recruited and managed creative/technical staff for each project; created QA, fulfillment, and customer services process that solidified expectation levels set by advertising campaigns; tracked sales using detailed reports. ★ Proactively designed preliminary situation analysis for IT infrastructure upgrades, disaster recovery, and business continuity planning, as well as readiness for Cloud computing migrations. ★ Managed a number of projects including installation of hardware, software, and internet-based technologies. ★ Point of contact in resolving technical inquiries and trained end-users on new system utilization.

Evanston, Wy & Ogden, Ut

Responsible for maintaining existing account base of 500+ accounts both leasing portfolio and equipment maintenance contracts worth $2.8M annual revenue. Assigned a $480,000 annual sales quota. Provided customer service to these accounts concerning billing issues, equipment contracts and quarterly/annual account reviews. Performed cost and workflow analysis of current office processes then created proposals for cost savings measures, both hard and soft costs that would also increase office productivity. Developed custom sales proposals and marketing materials for distribution throughout assigned territory and accounts. Maintained and built sales pipeline with both existing and new customers. Rookie Rep of the year award earned for selling 247% of assigned sales quota.Planned and executed successful trade show exhibits and technology shows / product launches in office to raise our clients’ knowledge of the services that were available to them and how they can be used to increase employee efficiency and lower overall costs of doing business. These exhibits and technology shows resulted in over $350,000 in previously non-forecasted sales.

Master Of Business Administration - Mba, Project Management

Bachelor Of Science - Bs, Strategic Communications, 3.83 Gpa

Activities and Societies: Video/Media Production My emphasis is in Strategic Communications / Corporate Culture and Communications

Associate Of Science - As, Communications Studies, 3.65 Gpa

Activities and Societies: National Success and Leadership Society Honors Society - Phi Theta Kappa

Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Future Business Leaders