Eian C. Email & Phone Number

Fredericton, Nb, Ca

New Brunswick, Canada

As an Analyst, I support learners across the globe by answering questions through real-time chats and emails. I help people understand concepts and techniques, prepare for related certification exams, and transition to a career in their chosen field. I also contribute to content development by reviewing materials for accuracy, authoring assessments, and creating hands-on learning experiences for learners in the form of interactive labs.

Fredericton, New Brunswick, Canada

Route & answer all incoming communications (email, phone, or live chat) from customers and clients. Support Skillsoft learning management system (LMS) products; including Percipio, Books24x7 and Skillsoft Compliance. Assist customers and clients with various reporting and administrative tasks using the LMS platforms.

Fredericton, New Brunswick, Canada

Web Developer and Digital Marketing Consultant.

Fredericton, New Brunswick, Canada

Troubleshooting residential and business customer networks in real time. Liaising with internal departments, Channel Support and Network Operations, to investigate, escalate, and resolve customer network issues. Documenting customer tickets and technical issues on customer accounts.

New Brunswick, Canada

My responsibilities at Terry Kelly Productions include, but are not limited to:- Plan and design websites and develop the end product with content management systems such as Squarespace and WordPress.org- Plan and design customized annual reports and develop the end product with data merge technologies - Plan and design interactive and non-interactive documents and develop the end product with industry technologies such as InDesign, Photoshop, and Illustrator

Fredericton, Nb

- help students, via live chat and email, who are using Skillsoft's learning platform prepare to take globally recognized IT certification exams - develop supplementary course content to help students build a strong understanding of IT certification exam material- Stay current on IT standards and processes by successfully completing globally recognized IT certification exams

Woodstock, New Brunswick

Started at Xplornet as a level one support representative mainly addressing the following: - Providing general account, billing and technical support to Xplornet customers- Maintaining accuracy of customer databases - Processing service orders- Listening to customers and probing as appropriate to discover needs while fulfilling customer expectations in a way that also complies with policies, practices and procedures of the companyPromoted to level two technical support specialist within three months of being employed increased responsibilities to:- Troubleshooting network issues in real-time with residential and business clients in an efficient and professional manner.- Liaising with internal departments, including Channel Support and Network Operations, to investigate and escalate technical issues - Maintaining extensive knowledge of technical troubleshooting for proprietary and non-proprietary Xplornet networking products and staying current on relative technology advancements.- the aforementioned responsibilities of a level one supportReceived the Xplornet "Shining Star Award" (Employee of the month) in 2014 for excelling in working with both customer and peer employees.

Information Technology

Courses in the curriculum include: - Supporting End Users - Interpersonal Communication Skills - WorkSafe NB - Applied Writing.

Bachelor'S Degree, Information Systems / Computer Science

Courses in the curriculum include: - Introduction to Computer Programming (in Java) - Financial Accounting - Business Administration.

Education record