Eibhlís Maher Email & Phone Number

Dublin, County Dublin, Ireland

Dublin City, County Dublin, Ireland

Diageo Irish Brand Homes Team Member of the Year 2022Guinness Storehouse Winner of the World Travel Awards ‘World’s Leading Beer Tour Visitor Attraction 2022’.Diageo Irish Brand Homes (DIBH) includes the Guinness Storehouse, the Guinness Open Gate Brewery, Roe & Co Distillery in Dublin and The Smithwick’s Experience in Kilkenny.As Events Manager my role involved:• Planning, Co-ordinating and Project Managing the three large scale events and activations across DIBH: Christmas, St. Patrick’s Festival and Summer, providing sellable large scale consumer experiences• Managing activation budgets of up to €600,000 to deliver optimum experiences and value• Managing stakeholders, and 3rd party activation companies to always push the boundaries to deliver successful and unforgettable experiences and events across Diageo Irish Brand Homes• Working closely with the Finance team on the development of pricing for the events spaces in both Roe & Co. and the Guinness Open Gate Brewery as well as research • Working alongside members of the Management and Leadership teams in areas such as Product Development, Events Operations, Systems, Training, Sales, Finance Support and Operations• Directly Managing one line report, the Events Co-ordinator for DIBH• Activating DIBH’s core values in a series of events and in conjunction with our L&D Co-ordinator• I am currently the elected Chair of the Diageo Irish Brand Homes Community Engagement Team

St. James’s Gate is the proud home of the Guinness Storehouse, an award-winning brand experience and events destination. Following the success of Guinness Storehouse, Diageo have recently opened two further brand homes: Guinness Open Gate Brewery which is the home of beer experimentation for the Guinness Brewers, and most recently the Roe & Co Whiskey Distillery which has its home in the former Guinness Power Station. During the day, visitors are welcomed to these urban brewing and distillery experiences in the heart of the St. James’s Gate campus and right in the centre of the rejuvenated Dublin Liberties. But when the doors close for the day, these superbly exclusive experiences host some of the coolest events into the evening.• Developing events packages and sales collateral alongside the Operations and Sales teams• Developing great relationships with internal and external customers, and delivering world class customer service• Co-ordinating key events across the Guinness Open Gate Brewery and Roe & Co locations• Being the key link between the client and the Operations team, ensuring that the event runs smoothly, including excellent communication of the event running order to the Operations team• Managing the diary to maximise revenue across all spaces• Networking & supporting the Sales team with a view to securing new business• During the Covid-19 outbreak, we created a product that could be delivered while the doors of the Guinness Storehouse were closed. Here we created, sold and delivered our Guinness @ Home virtual events series, generating €57,000.00 sales, welcoming 1,800 guests virtually and selling 1,500 virtual event kits

Adare, Co.Limerick

Adare Manor is one of Ireland's most spellbinding 5 star castle hotels, set on an 842-acre estate in Co.Limerick. Recently awarded:- AA Hotel of the Year 2019- #1 Resort in Europe by Condé Nast Traveller 2019- Georgina Campbell Hotel of the Year 2019- Virtuoso Hotel of the Year 2018 Following a major renovation project, Adare Manor reopened in November 2017 and it truly is #beyondeverything. One of the main refurbishments is the 18-hole golf course, designed by Tom Fazio, who has also designed numerous world renowned courses. Adare Manor is also affiliated with The Leading Hotels of the World.As Guest Relations Manager my role involved:• Overseeing the guest experience of Adare Manor Hotel and Golf Resort: - Ownership of the pre-arrival process - Curation of guests’ itineraries - Management and development of the Adare Manor CRM tool so as to assist guests build itineraries• Directing the Guest Relations Team in their day to day service responsibilities to our guests.• Reviewing, monitoring and scheduling the activities of staff within the Guest Relations Team. • Planning and co-ordinating special events such as Easter, Christmas and St. Patrick’s Day etc.• Co-ordinating arrival and departure of VIP guests, including curating their activities, itineraries and dining throughout their stay.• Delivery of any item upon any guest request and also demonstrate knowledge of city attractions and activities, and add personal recommendations and touches to achieve maximum customer satisfaction while interacting with guests. • Preparing monthly calendar of activities for guests and circulate it through the relevant departments.• Establishing relationships with guests, by personally greeting and meeting guests throughout their stay and on departure.• Assisting the Events Team for weddings and special events taking place on the resort.• Resolving customer complaints and handling all guest interactions with the highest level of professionalism.

Adare, County Limerick

Adare Manor Beyond Everything Award Winner 2018Adare Manor Team Member of the Month - Back of House - November 2018Adare Manor is one of Ireland's most spellbinding 5 star castle hotels, set on an 842-acre estate in Co.Limerick. Following a major renovation project, Adare Manor reopened in November 2017 and it truly is #beyondeverything. One of the main refurbishments is the 18-hole golf course, designed by Tom Fazio, who has also designed numerous world renowned courses including Pinehurst 4 and 8, Firestone and Lake Nona. Adare Manor is also affiliated with The Leading Hotels of the World.As a Reservations Executive my role involved:• To assist in responding to all reservations enquiries though all channels including emails and phone calls in a timely and professional manner according to the Reservations Principles of The Leading Hotels of the World.• Input reservations, recording & detailing all pertinent information with 100% accuracy, attend to reservation enquiries, requests and guest opportunities.• Setting-up proper billing accounts according to accounting policies as set by the CFO.• To ensure precision of all booking information entered in our Hoist Group systems: HotSoft Property Management System (PMS), Tablepath• To maintain an accurate Guest History with emphasis on Guest Preferences logged.• Communicate information regarding designated VIP Reservations as per the Hotel Standards.• Christmas Reservations Co-Ordinator 2018; Oversee all the Christmas package reservations including activities, dining and co-ordination of all family groups.

Cashel, County Tipperary

Cashel Arts Festival is a four-day festival set in the town of Cashel in County Tipperary. The significant heritage sites in the town form a dramatic backdrop to a fine selection of contemporary arts events every autumn. This festival is growing from strength to strength, involving and encouraging visitors and the local community to participate in a wide variety of arts such as music, dance, visual arts, film, theatre, workshops, family events and literature events etc.As Festival Secretary my role involved:- Preparing and writing an agenda in conjunction with the Festival Chair for the upcoming committee meetings- Conducting the business of the Cashel Arts Festival- Completing grant applications for the Arts Council of Ireland, Tipperary County Council etc.- Communicating directly with artists and agents over performances and contracts- Front of house at numerous events throughout the festival- Managing ticket sales (both online and offline) and ticket costingsCashel Arts Festival Brochure Sub-Committee 2017 – 2018- Liaise and work closely with graphic designers on the design, layout and creation of brochures, posters, billboards and other marketing materialCashel Arts Festival Marketing and PR Sub-Committee 2018- Write and develop a strategic marketing plan for the festival in 2018

Cashel, Co.Tipperary

Ireland Chauffeur Travel is a Private Guided Tour Company who specialise in luxury travel based in Cashel, County Tipperary. We are dedicated to providing the most wonderful experience and life long memories for our clients.My role involves: • Working as part of a team of 5 Luxury Travel Consultants who specialise in creating custom quotations and itineraries for Ireland and Scotland for individuals and large parties based on their specific requirements using Globe Track• Working with Exclusive Resorts LLC as their sole representative on their Ireland: Celtic Holiday programme regarding queries, itineraries, quotations and customer services• Providing consultation sessions with high end clients over the phone and/or through email• Communicating on the phone and building strong business relationships with clients, suppliers, hoteliers and the general public• 24 hour turn around and rapid response to client queries• Pricing Analysis of each tour• Using WordPress to edit the website www.irelandchauffeurtravel.com • Using Excel Spreadsheets to organise material, figures etc.• Representing Ireland Chauffeur Travel at industry events and familiarisation trips

Clonoulty, Co.Tipperary

Macra na Feirme is a voluntary nationwide organisation for young people between the ages of 17-35 which encourages leadership training and personal development. There are six key areas of Macra na Feirme: agriculture, community involvement, public speaking, performing arts, sport and travel.As Chair of Clonoulty/Rossmore Macra my role involved:• Chairing the monthly meetings• Ensuring meetings are run well and on time• Organising the agenda for the upcoming meeting• Coordinating the committee of Clonoulty/Rossmore Macra through delegation• Supporting the officers in their roles• Representing Clonoulty/Rossmore Macra at both county and national levels

This year celebrates the 45th anniversary of the International Miss Macra festival. This festival is run by Clonoulty/Rossmore Macra na Feirme club, over the Friday, Saturday and Sunday nights of the August Bank Holiday weekend. Once again this year’s festival will see girls travelling from all over Ireland and beyond to County Tipperary to compete for the honour of being crowned International Miss Macra 2015.My role as Festival Secretary includes:• Preparing and writing an agenda in conjunction with the Festival Chair for the upcoming committee meetings. • Notifying committee members of the upcoming meetings and events.• Taking and writing the minutes of meetings.• Keeping records and addressing all correspondences.• Working as part of a team with the festival committee.• Organising and attending meetings in conjunction with the Festival Chair at venues, hotels, bands and suppliers suitable for this year’s festival.• Designing, assembling and proofreading the festival booklets, Macra club information packs and contestant information packs. • Corresponding with Macra na Feirme Head Office, County Executives, Clubs, Supporters, Contestants and the General Public.

Tipperary

The International Miss Macra Festival is in its 44th year. It is a three day festival which takes place over the Bank Holiday weekend in August. Ladies from Macra na Feirme clubs across Ireland, as well as representatives from the Young Farmer Organisations in Northern Ireland, Scotland and Canada, descend on Tipperary to take part in the festival, to compete for the coveted title of International Miss Macra. My role as PRO includes maintaining an active presence on all forms of social media, writing into regional and national newspapers, compiling press releases and in 2014 I produced, wrote and acted in a promotional YouTube video for the Miss Macra Festival,which has currently received over 1130 views.

Kemmy Business School, University Of Limerick

Modules undertaken include:• Principles and Practices of Tourism• Management of Tourism Enterprises• Tourism Services Marketing• Strategic Marketing for Tourism• International Tourism Trends• Economics of Tourism• Economic Appraisal and Evaluation Techniques• Research Methods• Tourism Planning and DevelopmentResearched and wrote an MA thesis 'An Investigation into the Existence and Potential for Dark Tourism in Ireland'

Tipperary

• Completed Standard Training Programme for County Officers 2012/2013• Modules included Communications, Teamwork, Meeting Management, Problem Solving, Programme Planning and Event Organisation.• Attending South Tipperary County meetings and county development clinics.• Giving advice to other clubs and attending meetings

Cashel, Co.Tipperary

• Welcomed people to the restaurant and took their orders, served customers their meals; while providing excellence an service experience.• Spoke conversational German to German visitors/tourists to assist them.• Worked in the kitchen, which i a high pressured environment, preparing salads and sandwiches, and worked in the wash-up. This highlights my ability to work under pressure and with time deadlines.

Cashel, Co.Tipperary

• I was the first employee of Walshe’s Sandwich Bar and participated first hand in the start-up development.• I used my creativity and innovation to make menus, promotional posters and signs using Microsoft Publisher.• Hand made a range of sandwiches, paninies, wraps, salads etc using locally sourced produce. • Served customers with excellent customer service and a friendly and welcoming manner.• Showed commitment and dedication by working 60 hour weeks.

Clonoulty, Co.Tipperary

As Club Secretary for Clonoutly/Rossmore Macra na Feirme my role included:• Assisted in compiling and organising the agenda for meetings• Recording the minutes of meetings• Regularly sending out messages and Facebook alerts about up-coming meetings, competitions and events• Regularly attending meetings• Correspondence with Macra Head Office and with other Macra clubs• Motivated members to attend meetings, events and competitions• Regularly campaigned for new members• Signatory of the club check book• Regularly represented Clonoulty/Rossmore Macra at meetings, events and competitions both locally, regionally and nationally

Barnstable/Yarmouth, Massachusetts Area

• Trader Joe's does not employ summer staff but after talking to one of the managers and highlighting my enthusium and passion for the Irish produce that they sold I was granted an interview and subsequently offered a job.• Showed committment and time management skills by working early morning shifts which commenced at 5:00am and early night shifts which ended at 12:00pm.• Showed excellent communication skills and customer service skills by always being helpful to customers as well as informing them of new produce and products etc.• Worked on the cash registers and was responsible for my own till.• Stocked shelves and continously monitored and maintained the excellent apprearence of the store floor.

Cashel,Co.Tipperary

Davern's of Cashel is a luxury boutique of ladies and menswear, bringing leading designer fashion to Tipperary since 1926. My duties as a sales assistant included: • Advising customers and catering to their needs and wants.• Promoting new stock, as well as providing customers with information on special offers, sales and the stock.• Using my creative abilities to assemble mannequins in shop displays and shop windows,• I have worked with many international brands including Tommy Hilfigure, Tommy Hilfiger, Ralph Lauren, Armani, Not Your Daughter’s Jeans, Superdry, Basler.

Ballytarsna, Co.Tipperary

• Worked and lived in Ballytarsna-Hackett Castle, which is a restored 15th Tower House and the home of John and Margaret Carignan.• Duties included the care and wellbeing of three year old Grace Carignan – Prepare meals, play activities etc.• Regularly greeted tourists• On an unofficial basis, escorted tourists around the Tower House and gave them a historical account of its history and structure, as well as an up to date account of the restoration work carried out by John and Margaret Carignan. • After living in a 15th century Tower House during the summer of 2011, I have gained a firsthand insight into the restoration and conservation work involved in that project and the living history of one of many, Tower Houses which are scattered across Ireland.

Ma In International Tourism

Modules unertaken include: • Principles and Practices of Tourism • Management of Tourism Enterprises • Tourism Services Marketing •.

Diploma In Digital Marketing & Social Media With Online Pr, Google Adwords, Seo And E-Commerce, Marketing, 92% Distinction

Ba In English And History, 2.1

Activities and Societies: - Peer Support Leader 2012-2013 - Student Ambassador 2012-2013Modules undertaken include: • HI:3001Historical.

Leaving Certificate, English, Irish, Maths, German, Business, History, Agricultural Science, 505 Points (Including 25 Extra Points For Honours Maths)

• 6th Year Links Leader 2004-2005 • Full Attendance 2004-2005 • Class Student 2003-2004 • Achieved an Excellence in the Transition Year.