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Eric E. Email & Phone Number

Senior Technical Business Management – Promoted Lead Data Analysis at AT&T
Location: Eugene, Missouri, United States 7 work roles 2 schools
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Role
Senior Technical Business Management – Promoted Lead Data Analysis
Location
Eugene, Missouri, United States

Who is Eric E.? Overview

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Eric E. is listed as Senior Technical Business Management – Promoted Lead Data Analysis at AT&T, based in Eugene, Missouri, United States. AeroLeads shows a matched LinkedIn profile for Eric E..

Eric E. previously worked as Lead Data Analyst at At&T and Sr. Specialist-Technical Process/Quality - National Data Insights Team for Field Operations at At&T. Eric E. holds Associates, Electronic Engineering Technician from Linn State Technical College.

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AT&T

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About Eric E.

With a robust foundation in data analytics, and strong leadership abilities, my career objective is to drive business growth and innovation through data-driven strategies. My expertise lies in managing large datasets, implementing advanced data analysis techniques, creating predictive models, and leading teams to translate these insights into strategic, actionable plans. I believe in fostering a collaborative and innovative environment where team members can learn and grow. I am committed to staying abreast of the latest industry trends and technologies, ensuring the delivery of optimal solutions that align with evolving business needs. My goal is to inspire, guide, and lead teams to harness the power of data, facilitating informed decision-making and propelling business success

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Eric E.'s current company

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AT&T
At&T
Senior Technical Business Management – Promoted Lead Data Analysis
Eugene, MO, US
AeroLeads page
7 roles

Eric E. work experience

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Senior Technical Business Management – Promoted Lead Data Analysis

Eugene, MO, US

Lead Data Analyst

Current

Dallas, TX, US

Part of the Asset Lifecycle Management team doing Software asset lifecycle management and software license compliance and optimization Responsible for adding/enhancing wording on software contracts to make sure effective metrics are in place to measure the software deployed. Saving the company over 21 million dollars annually. Reviewed and analyzed.

May 2021 - Present

Sr. Specialist-Technical Process/Quality - National Data Insights Team For Field Operations

Dallas, TX, US

Part of the National Data Insights team reporting up to the AVP for Field servicesUsing Data Analytics built reporting in PowerBI around Multiple Dispatch Rate providing new insights as to what was driving this metric. Was able to identify abnormally high no access rates by technicians that were driving the metric in the wrong direction. Built an algorithm.

May 2019 - May 2021

Senior Specialist Technical Process/Quality -Vp Staff Support Southwest

Dallas, TX, US

Part of the data team supporting the Southwest regional Vice President of Field Services, their directors and up to 6,000 plus workforce group. Used Data Analytics to find problems with how new stack (RC1) jobs that were being tracked for repeats within MSOC causing issues with reporting. This led to a fix being implemented at nation level for Field.

Apr 2015 - Apr 2019

Support & Quality Manager - Dsl Call Center

Dallas, TX, US

Part of the Quality team that supported DSL for the 21-state footprint within AT&TDesigned, structured, facilitated training for 500 plus technicians and managers in the four centers to remove individual silos of work setting up a global workforce to support DSL. Managed 10 center leads that designed, tested, implemented, and maintained both 9 and 12 state.

Apr 2010 - Mar 2015

Manager Network Customer Care - Dsl Call Center

Dallas, TX, US

Leader and coach of a crew of up to 20 Network Center Technicians who tested and repaired customer reported DSL service issues in the Maintenance Operation Center. Successfully tested and implemented a new troubleshooting workflow to reduce unnecessary dispatched to the field with an annual net savings of $1.4 million.

Oct 2007 - Apr 2010

Network Center Technician - Call Center

Dallas, TX, US

Received multiple customer accommodations and was one of the top performing techs in the center while working with customers and field technicians on DSL issues. Held a position as a Union Steward working with peers and managers to resolve conflict

Jun 2000 - Oct 2007
2 education records

Eric E. education

Associates, Electronic Engineering Technician

Linn State Technical College

Nanodegree, Intro To Programing

Udacity
FAQ

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Quick answers generated from the profile data available on this page.

What company does Eric E. work for?

Eric E. works for AT&T.

What is Eric E.'s role at AT&T?

Eric E. is listed as Senior Technical Business Management – Promoted Lead Data Analysis at AT&T.

Where is Eric E. based?

Eric E. is based in Eugene, Missouri, United States while working with AT&T.

What companies has Eric E. worked for?

Eric E. has worked for At&T.

How can I contact Eric E.?

You can use AeroLeads to view verified contact signals for Eric E. at AT&T, including work email, phone, and LinkedIn data when available.

What schools did Eric E. attend?

Eric E. holds Associates, Electronic Engineering Technician from Linn State Technical College.

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