Eiddy Mariana Yepez Camarena Email & Phone Number

Texas, United States

Grand Prairie, Texas, United States

- Responsible for accurate and timely processing of customer orders: entry of customer purchase orders in Microsoft Dynamics; update and upload order confirmation to Sales Force; preparation and distribution of order acknowledgements to customer and sales representative; coordinating order shipments, if applicable. - Handle all incoming customer and vendor inquiries, ensuring there are no discrepancies between the customer’s P.O. and customer’s dynamics file or quote (payment terms, freight terms, customer’s Terms and Conditions of Purchase, etc.)- Provide solutions to customer inquiries by researching files, tracking orders, and locating stock; as well as solutions to vendor inquiries concerning new and existing products.- Partner with Sales rep and CSR Manager to resolve customer and vendor issues in a timely fashion.- Prepare daily, weekly, and monthly reports to keep track of every order, make sure everything is handled accordingly and file history of purchase, sales and percentage of commissions.

Justin, Texas, United States

- Reducing the non-conforming orders by 95% and the age of the customer/vendor issues from 180 days to 48 hours by developing new strategies and a closer communication with the buyers and the vendors. - Lead the Inbound team, with special focus in the non-conforming area, having constant communication with the customer, ensuring the receiving discrepancies are solved in a timely manner, and making sure we hit the dock to stock standards. - Lead the Outbound team (over 25 employees) to meet the daily, weekly and monthly goals and expectation, with special focus to the Inventory area and Customer Service by cross-training employees in different specialties to improve the customers expectations.- Facilitating and maintaining relationships between the customer (Verizon) and our company (CTDI) with special focus at supporting any expedite request, and solving issues or concerns they have had with their orders by creating trackers and delegating tickets to improve the resolution time.- Working together with other departments to improve the overall functionality of the warehouse, by giving ideas and solutions to major problems and improving our performance and time of execution.

Fort Worth, Texas, United States

* Creating relationship with third-party sales companies to ensure strong customer experience from the very beginning to the end of the transaction, that can also prevail over time. * Helping clients to find their Real Estate property taking in consideration their preferences, incomes and expenses to make sure they get the house that better fit their needs. * Helping clients to sell their property and ensure their house is 100% ready to hit the market and its qualities have been fully exposed to get the best value. * Helping investors find the property that will better increase their value with a small investment by performing a property study in the most selected neighbourhood.

Fort Mill, South Carolina, United States

* Improving, organizing and supervising the stations and staff, by implementing a new way to process the orders, which resulted in processing orders two times faster and completing the work with less personal and more affordable work conditions. * Making weekly schedules for 32+ employees under my responsibility. * Being in constant communication with the customer service department to meet all their requirements, creating a data of information with possible issues and resolutions which resulted in minimizing the orders with issues by 50%. * Improving our performance by applying marketing and photography techniques to keep our image in first place on big websites like Amazon and Wayfair.

Barquisimeto, Lara State, Venezuela

* Creating and managing official website and Certified Store on "Mercadolibre" (the Latin American Amazon), by implementing social marketing techniques that resulted in the National expansion of the brand. The company increased their Nacional sales from 7% to 30% in a year. * Performing advertising that helped with the development of the brand, creating space and scenarios to photograph furniture that the brand represents, which improved the online sales on a 30%.* Organizing and assisting to events on different states to improve and reinforce the growth of the brand already implemented by social media and "Mercadolibre".

Venezuela

- Bilingual Social Media Manager (English - Spanish) September 2015 - September 2017 (Venezuela).* Managing accounts that dealt with businesses in Germany and Mexico, by generating content and applying social media techniques that resulted in a monthly growth of new followers and customer from 5 to 10%.

Urb. El Parral, Carrera 2 Con Calle 9. Edif. Promar. Barquisimeto

- Covering patterns of multiple journalistic genres in street coverage.- Write and narrate covered guidelines and other news of interest that has arisen during the day for the newscast.- Search for information of interest to produce advances between programming blocks.- Managing the Audio Mixer Console on the 2:30pm live newscast.- Writing national and international news for the stellar newscast.

Ubr. El Parral. C.C. Parral. Piso 3. Circuito Unión Radio. Barquisimeto.

Programación de los temas de la semana. - Búsqueda de invitados locales, nacionales e internacionales quienes asistían al programa por medio de una entrevista telefónica o en vivo. - Protocolo de atención para los invitados del programa. - Búsqueda de información actualizada para ser transmitida al momento, en el programa radial en vivo.

Calle 28, Entre Crr. 22 Y 23. Barquisimeto.

- Realización, producción y edición de micros audiovisuales, en promoción de los derechos de las personas con discapacidad.

Urb, La Mora. Cabudare.

- Búsqueda de información para el tema a desarrollar en el espacio designado del programa, tales como reportajes o noticias de la Universidad Yacambú.- Realizar entrevistas a las partes involucradas en la noticia o el reportaje.- Realizar guion de audio y video con el fin de reportar y editar la sección asignada.- Entregar el material desarrollado y realizar ediciones finales en conjunto con el editor del programa.

Ged

Texas Realtor, Real Estate Development

Bachelor'S Degree, Mass Communication/Media Studies

Activities and Societies: Reporter at Gente UNY TV.

- High School Or Equivalent In Esl, English As A Second Language

Locución, Broadcast Journalism

Curso Universitario de Locución en la XXVI Cohorte Regional, dictado en la Universidad Centroccidental Lisandro Alvarado (UCLA) en.

Bachiller En Ciencias., High School/Secondary Certificate Programs

High School Or Equivalence On Esl, English As A Second Language Esl

English a Second Language. Seattle. Washington. USA.

English As A Second Language Esl

English Intermediate. Seattle. Washington. USA.