- Managing Techstars investments in MENA from Sourcing to deal signed.- Working with founders/program team throughout the Riyadh Techstars Accelerator on:-- Due Diligence-- Investment readiness-- Business development and partnerships- Developing new Business with potential partners and driving LP leads for a regional fund

Managed the main stage content & speakers stream through @WorkshopX (The knowledge partner, contracted by Monshaat SA):Developed a 5 day agenda Curated topics and International and regional speakers/moderators (50+ thought leaders)Managed the website content for the eventManaged the coordination of speakers logistics, media interviews, and side activities

- Sourced deals across MENA (accelerator and direct tickets).- Managed/improved LP reporting, deal memos/IC process, and portfolio/internal reports.- Value creation; built a network of partners & VCs to support portcos (MENA + Global).- Delivered sessions, worked with founders on fundraising/partnerships, supported Demo Day production.

• Reporting to Chief Strategy Officer Responsibilities:• Introducing relevant new scalable products to diversify company portfolio through EIR model, strategic Partnerships, and M&As.• Talent management and resource allocation (Hiring, Market experts sessions).• Responsible for new ventures progress and closely involved with "ventures" on technologies, tools, growth hacks, business development activities.• Participates in identifying success metrics from idea to graduation with the designated venture board of advisors.

• Work on achieving sales targets (7 figures)• Contribute to scaling marketplace KPIs (retention, conversion, NPS, etc)• Help shaping team values and increasing leadership within the team to help create an excellent place to work at by lead a group of leaders as a coach and mentor. • Design compensation schemes (sales commissions).• Collaborate with cross-functional leaders to create strategic and operational plans. • Planning/creating detailed budgets and financial (or cost) projections with all peers, and drive a culture of responsible financial management.• Provide market insights and help forming strategies. • Maintain best practices for customer experience through working with all teams involved• Work closely with different teams on new products/features/initiatives/opportunities to best shape and maintain customer experience, proactively identify opportunities for, and challenges to, growth and scaling.

Key Objectives and Achievements:• Team restructure, capacity building, values setting.• Product penetration, partnerships, services exploration.• Help increasing leadership within team leaders and shape team values to help create an excellent place to work at. • Collaborate with cross-functional leaders to create strategic and operational plans. • Maintain best practices for customer experience through working with all teams involved

• Driving clients' service experience towards achieving their "desired outcome".• Provide day-to-day leadership for Account Management team of 20 members (including team leads/juniors), making sure each team member is achieving their daily, weekly, and monthly goals and targets.• Coaching and conducting one-on-ones and performance appraisals.• Work with cross functional teams (marketing, recruitment, product) around customer success initiatives to drive customers experience positively forward in all aspects.• Serve as escalation point for customer issues and act as the first point of contact to help team members win challenging deals.• Identify improvement areas that impact the customer experience and overall satisfaction.• Produce monthly and quarterly team reporting as required.• Achieve monthly team target.• Maintaining team adherence to set of processes.• Participate in developing sales business plans.• Develop success plans for customers that outline their critical success factors• Manage team NPS score for best outcome• Setting workflows, processes, and overseeing new members hiring.• Help in launching new LOBs and new initiatives aiming to strengthen market presence.

• Leading a team of 4 to achieve required targets, reporting to Operations Manager.• Building industry knowledge through communication and research.• Arranging and participating in face to face meetings with the customer.• Ensuring that customer requests are responded to in an accurate and timely manner.• Working with production support to ensure that future demands can be accommodated.• Help the business meet sales and revenue goals.

Besde being an account manager I helped in:• Enhancing market presence/reach through acquiring new partnerships.• Respond to incoming marketing related Requests for Information (RFIs), Requests for Proposals (RFPs) in a professional and creative manner• Work closely with marketing team to identify common new business partners.• Represent Wuzzuf at employment fairs, including round tables, speaking forums and new business events.• Building industry knowledge through communication and research.

• Building long term relationships with existing, as well as, new clients.• Building industry knowledge through communication and research.• Arranging and participating in face to face meetings with the customer.• Ensuring that customer requests are responded to in an accurate and timely manner.• Working with production support to ensure that future demands can be accommodated.• Help the business meet sales and revenue goals.• Ensure that information posted on website is up to date, accurate and monitored.• Assist in the production of external communications.• Negotiation and planning for short and long term subscriptions.• Develop creative solutions for existing clients, as well as pursue new clientele opportunities.• Building partnerships, earning trust, managing pipeline, prospecting, networking, negotiating contract terms, and enhancing brand awareness.• Identifying and developing new and existing accounts.• Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account.• Responds to all inquiries, cancellation requests, and sales requests within specified time frame.• Develop and maintain a well-coordinated internal relationship with key decision makers within the organization.• Building market position by locating, developing, defining, negotiating, and closing business relationships.• Locating and proposing potential business deals by contacting potential partners; discovering and exploring opportunities.• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.•Produce and monitor accurate and clear forecasting.

Acting as escalation point for customers complaints.Following up on team attendance and punctuality.Coaching out-liars and provide daily sessions to improve performance.Conducting sales training.

*Provide Continuous technical support via telephone and other electronic mediums for a limited product category.*Employ a high level of interpersonal and communication skills to move beyond customer's frustrations and solve customer's problem.*Identify the level of technical knowledge of the customer and adjust technical communications to solve customer's problem.*Deliver technical assistance relying on instruction and pre-established guidelines.*Achieve and maintain to a performance standard. Including but not limited to; average handle time, call quality and customer satisfaction.*Log all incoming calls and accurately complete case notes in the call tracking database.* Search and retrieve data from various databases.* Participate in training activities to maintain technical currency, and to broaden product knowledge .*Extend contact to promote and sell products or services as required by assigned queue.