Eifion Pipe Email & Phone Number

London Area, United Kingdom

Handling SMS escalations, Global SMS Code Types compliance and setups, Tray automations and process reviews.Bringing my experience of Tech Support, processes, Salesforce, client interaction and cross departmental interactions into play for the SMS world at Braze.

London, England, United Kingdom

Recently moved into the SMS space, bringing my experience of Tech Support, processes, Salesforce, client interaction and cross departmental interactions into play. Upskilling on SMS Code Types, Compliance on UK and international policies and regulations.

Gillingham, England, United Kingdom

Workload management:Monitor team case loadsTake action where needed, advise management of issuesMonitor reporting for case volumes, case data quality, responsivenessTake appropriate action where deviationsDevelop and maintain case load dashboards Escalations:Minor accelerations - case duration, client temp, etcAssist technically on advanced/complex.

Chatham, England, United Kingdom

Currently providing Technical support for the Precisely EngageOne Compose Products on Windows and Linux. Applying my analytical and client interaction skills to improve case resolution times and drive client satisfaction up, then introducing these as the de facto standard for the Global standard for the team. Adjusting my approach to explaining issues.

Chatham, UK

I provide Technical Support for the Pitney Bowes Location Intelligent software products such as Spectrum Spatial Analyst, Spectrum Spatial, MapXtreme and MapInfo Professional.As part of my advisory role I advise on best practices, monitor current processes and suggest new processes. I also mentor the Location Intelligent Technical Support team and liaise.

3rd Line EMEABusiness Application Developer Support Consultant, developing C# and Java applications using Pitney Bowes MapInfo's MapXtreme Java, MapXtreme.NET, MapX, MapX Mobile, MapInfo Professional and Envinsa applications.Investigate, replicate, solve, and escalate customer issues.Review, correct and update C#, Java and Visual Basic code.Develop and.

As Deputy Technical Support manager I had to ensure the smooth and efficient resolution of incoming calls whilst ensuring customer satisfaction. These duties include:-Ensuring good management, allocation, monitoring and escalation of Helpdesk calls. Beta-testing of new releases and SP's. Evaluating the skills of the team, identifying necessary training.

I worked in the Support and Service centre dealing with clients such as Deutsche Bank and Allianz. My duties included dealing with customer calls, replicating problems, solving problems, creating problem reports, creating test scripts and test plans, documenting activities and creating and presenting projects.