Eih Yang Sim Email & Phone Number

Singapore

- 1st and 2nd level support to 200 RGE employees in Singapore.- Daily IT support includes desktop, laptop, thin client, Cisco IP phone, CUCM, Cisco Video Conference System, Bloomberg, Thomson Reuters, Blackberry BES, Blackberry Devices.- Basic Active Directory and Exchange administration, create accounts, move accounts between different OU and security groups. - Budget Planning.- Vendor Management.

Singapore

• Manage team of 3 in helpdesk and desktop support operations for Singapore office and other APAC offices via remote support.• Runs the service desk under ITIL practice, log, track, follow up cases with HQ in London.• Vendor management to negotiate the possible best price for hardware, software and service contracts. • Work closely with service provider for telecommunications services like internet, WAN, BlackBerry and data roaming. Aiming to serve users better and provide a better solution for working remotely.• Keep track and review of inventory management using bar code system. Submit proposal for budgeted and unbudgeted purchase and occasionally write off old and faulty systems.• Rota planning and hosting of weekly meeting to let teammates voice out work progress under individual assignment, support issues and improvement ideas. • Study monthly reports to understand areas for improvement and problem management. As well as meeting the SLA set between IT and the Business.• Co-ordinates with London HQ for change in IT policy, standardization and roll outs. Understand the work culture and impact of certain regulations in Asia. • Work together with Asia IT Manager on new ideas in business change and suggestions to keep staffs motivated in their career. • Also act as relationship manager with users to understand their requirements from time to time and fine tuning the process and operations.

Singapore

• Recruited as pioneer batch to setup regional call centre in Singapore.• Assistant Team Lead to cover duty during Team Lead absence as well as generating various reports.• Completed passport training program conducted by CCSI (Hong Kong), course includes customer care services and time management.• Support IT matters for Asia Pacific Region and Middle East which includes Singapore, Hong Kong, Beijing, Shanghai, Bangkok, Tokyo, Sydney, Dubai and Abu Dhabi.• In charge of PABX programming for all the Asia Offices.• Top achiever in helpdesk call coaching program, assist call coach to evaluate other team members.• Blackberry support including Enterprise Activation and BES Administration.• Key person to support Finance department and Business Acceptance unit, responsible to train up Asia team for Finance systems.• Trainer to conduct training and prepare documentation for new lawyers and support staffs.• Manage vendors on server maintenance and data centre operations.• Member of Global User Admin, in charge of granting different levels of access to customers in Active Directory, Lotus Notes, Postini and Finance Applications.• Familiar with RSA token, both physical token and soft token on Blackberry.• Work closely with UK and US project team to implement global projects. • In charge of project management for Asia Pacific. Projects involved to date – Time recording on Blackberry, expansion code for internal phone system (Asian Region), PABX rewiring (HK), Regional ACD setup.

Singapore

• Handling various project sites: KK Hospital, A*Star Singapore, PSA harbour front, AEM-Evertech, Careline Clinical Management System and Frontline Internal desktop support.• Providing phone supports to customers of Frontline in desktop troubleshooting such as, email problem (Lotus notes and Outlook), printers troubleshooting and network configuration.• Primary contact in 24 hours support for Careline Clinical Management System (CMS), responsible to assist clinics in Singapore who face problems in CMS or network connection.

Singapore

Provides 1st and 2nd level IT support to various client sites.