Eileen Brauer Email & Phone Number

Avon, Ohio, United States

Avon, Oh

Served as liaison to field actively supporting new account recruiting resulting in acquisition of five new strategic customers generating over $20M in multi-year revenuePlayed pivotal role in Jenne’s Avaya Enterprise revenue growth culminating in a 4-year 300% increase in active number of Diamond level partnersCo-Led initiative to expand Jenne’s Avaya “Mid-Market” customer base resulting in back to back double digit annual increases in revenue contributing “Emerald” resellersConsistently exceeded sales objectives most recently reflected by 116% performance vs. 2019 plan culminating in a 141% to Q4 targets Functioned as holistic "Avaya" resident expert providing both internal and external training, broad process improvement contributions, facilitating large revenue projects, and supporting large Enterprise Customers. Consistently Exceeded Sales Objectives including 118% to plan performance in 2019 representing 23% YOY growth.Recruited and onboarded new Avaya Partners, Traditional, Sip only and Cloud. Jenne was top Distributor for new Partners, increased share 25% of Partners developed and authorized. Established strong relationships with Emerald Partners. Cultivated relationships to help Partners discover opportunities where Avaya Cloud was a good fit. Was holistic Avaya resident expert providing internal and external training, broad process improvement contributions, facilitated large revenue projects and supported large Enterprise Customers.Developed simplified Job Aids and tools used throughout the Avaya Channel, internally and externally. Conducted training for Partners and Avaya Account Managers on Avaya quoting and ordering tools, including many processes and programs in PRM. Helped Partners manage certifications, sign up as Cloud Agent, Avaya Edge program, align their goals for promotion to Sapphire level.Invited to work with Avaya teams when they were developing a new process. Recognized as an authority on Avaya system and processes

Manage channel partners in Florida territory across all verticals. Business planning, Recruitment, forecasting, revenue generation against a $40+ million quota#1 Global CAM for FY08, and have sustained territory growth of 27% year over year.Coordinate marketing programs & Trade Shows in territory working with HQ, Direct team and Business PartnersMaintain accurate and reliable weekly, monthly, and quarterly forecast reports.Master at improving relationships with many customers that had past bad experiences

Supported seven CAMS and Channel Director in South region, covered vacancies, managed forecastingDeveloped data for FY07 and 08 territory mapping; performed quota assignment exercises.Researched and managed compensation reports for team. Regional liaison on forecasting between direct team and channel

Led consolidation of four fractured groups across US into 1 efficient team Created new Services Offering resulting in 10% annual increase in Channel revenueProcessed all Carrier orders for 15 Carrier Partners to 98% Customer Excellence ratings and 0 adjustments due to interval or service Created Focus group with CSSG sales and Service population to improve process.

Nurtured a well-balanced, diverse, team of individuals across five states through motivation, leadership, and training.Instituted a solution sales process as the foundation for business success.Customized development models to oversee team and individual sales activity and results.Assisted in process improvement teams, increased productivity in support teams.Finished year at 116% of quota, qualifying for Achiever's Club

Responsible for Logistics support and escalationResponsible for the timely completion and accurate billing of all projects managed remotely by the Provisioning Coordinator teamManaged inside operations associates including Resource Coordinators, Provisioning Coordinators Order Input Specialists and Logistics teamDeveloped, implemented and monitored workload standards and productivity reports. Monitored departmental operations and objectives to ensure the most effective services are provided. Provides operations analysis to optimize inside and outside operations processes and sales interface.Provide organizational leadership for Outside Operations Management team.Report on all Outside Operations activities to Director of Operations, including accurate and regular completions reporting and forecasting.Establish and monitor goals and standards for all field performance.Manage and direct profitability in order to meet the regional and corporate goals.Directed overall customer satisfaction strategy to 97.25% Excellent and Good ratingsCoordinate technical development to ensure field resources maintain product skills required to implement all current and projected Expanets offers.Coordinate and resolve customer escalations.Review associate job performance and direct performance improvement process. Develop/implement associate self-learning plans to establish/maintain required technical expertise

Partnered with Vice Presidents and local business management to provide human resources expertise and guidance on business operations for 300 team members located across the Southeast United States.Delivered a range of consulting services and tools, including training, performance management, development planning, organizational analysis, design, and leadership development, to assist leaders, individuals, and teams in the implementation of effective management practices and business processes.Implemented and supported Human Resources strategies, programs, and systems that helped the corporation achieve its business goals and maximize organization performance. Provide direct support to client groups on employee relations, lawsuits, EEOC charges, team member complaints, internal investigations, corrective action, terminations and policy interpretation.Oversee Region's Reductions in Force. Offer guidance on selection methods to use when identifying surplus, participate in employee assessment process and ensure compliance with WARN and OWBPA requirements.

Managed relationship between top sales agencies, direct sales agents and corporation in Florida for small business customersImplemented new ordering system and provided troubleshooting.Partnered with Operations Managers to ensure that processes and handoffs were understood and implemented in a quality fashion, driving customer satisfactionEnsured that all sales agents were providing quality information to sales tracking tools and utilized reports to manage the businessMet with agency reps regularly to communicate strategies and results as well as to provide a safe environment for upward feedback and suggestions.Kept client base educated and informed on offerings, competitors as well as technology and marketplace changes

Managed the development, implementation, and administration of compensation policies and programs in the following areas: job evaluation/market pricing, variable pay programs, sales compensation, and policyPartnered with Senior Management to provide commissions calculations and analysis expertise/guidance/reporting on financial operationsMaintain, analyze and evaluate the accuracy of monthly revenue, commissioning processes and commission reports.

Education record

Business/Mathematics

Activities and Societies: Phi Mu Sorority