Eileen Coloretti Email & Phone Number

United States

I am currently Tour Manager for - Western Parks - Eastern Seaboard - South Pacific

Kentucky, United States

Part Time Role - Data Entry - Managing Calendar entry for both Coaching Providers and Local Chapter Events - Confirmation of training event providers - Updating of Training programs - Addition of Training Programs - Programs used - Microsoft Suite - Teams/Sharepoint - Jotform - Timely - NetForum and FreshDesk Email/Ticket Program

Greater New York City Area Washington Dc Boston Philly

Currently contracted to: Students: EF - Explore America / Educational Discovery Tours / Grand ClassroomAdults: Collette - Western Parks / North East and South Pacific and Cruise.co.uk in USA and Australia Key Achievements:- Achievement of 5.0 star customer reviews each season- Coordinated multiple special events Responsibilities:• Facilitation of educational, corporate and leisure groups across North America and internationally• Manage tour groups of up to 100 attendees• Creation of travel itinerary and Calendar management• Content development and the delivery of such content in an engaging manner to range of audiences• Coordination of menu’s, room set up, audio & visual needs for large scale conventions• Management of budget including management of expenses and receipts • Management of daily paperwork for drivers, destinations, activities, and restaurants

Rockefeller Centre New York

Key Achievements:- Ability to upsell on a regular basis- Opening new accounts with offered Credit Card optionsResponsibilities:• Daily Interactions with Customers including sales, returns and payments• Restocking shelves through their on-floor stock system• Cash Handling and Credit Processing

New York City Metropolitan Area

Position: Coordinator, Global Content Services, Multiplatform (Freelance) - General Assistant 1 - The Global Content Services team handles all operational needs for multiplatform distribution. -To help facilitate the scheduling, file creation, and delivery of VOD, DTO & Online Syndication, to Viacom’s affiliates. - My department is deadline driven and involves strong attention to detail. - We work closely with all ViacomCBS brands as well as various internal departments to ensure our partners are receiving content on time and without error.Responsibilities• Assisting with creation and maintenance of multiplatform scheduling components in PTS• Working closely with content and media operations teams to ensure availability of content for processing/delivery to partners• Creating media files and ancillary content (i.e., caption files, graphics, and metadata)• Troubleshooting issues as they arise through all stages of multiplatform asset creation and delivery• Managing, creating and resizing artwork for different networks and platforms as needed• Manage delivery, track assets, and partner rejections• Assist with special projects as needed to support internal departmentsPrograms used: Google Suite, Microsoft Suite - Outlook, Excel, Word. PTS (Internal Program)

New York City Metropolitan Area

Key Achievements: - Increased brand recognition by 30% for clients through Social Media campaigns - Enhanced business growth through the creation of Zoho email Marketing Campaigns Responsibilities:• Assistant to CEO including Diary Management and taking notes in meetings • Social Media campaigns creation and implementation with Visme and Buffer • Email campaigns with Zoho and MailChimp including tracking of results • CRM management with Zoho • Contribute to collaborative work environment with Google Drive and Google Suite

New York, United States

Key Achievements: - Ability to upsell on a regular basis - Opening new accounts with offered Credit Card optionsResponsibilities:• Daily Interactions with Customers including sales, returns and payments • Opening and closing registers depending on working hours • Restocking shelves through their on-floor stock system • Cash Handling and Credit Processing • Diversity in daily working area across the Centre Core Handbag department

Brisbane, Australia, New York City

Working with World Ventures as a DreamTrip In Destination Support - Contract paused due to COVID Hosting DreamTrip experiences for their DreamTrippers - short experiences across the worldIncluding in : Australia, New Zealand, South Pacific, Africa, India, USA and Canada

Brisbane

Local Brisbane Tour guide

Brisbane, Australia

Shorex for A&K when cruise ships are in port. Lone Pine, Best of Brisbane, Southbank, Kookaburra Queen, Australia Zoo. Montville, Gold Coast and Hinterland

Brisbane, Queensland, Australia

Crew transfer, tour guide and corporate transfers

Brisbane, Australia

Key Achievements:- Assumed Operations Management duties- Streamlined the Order Entry System reducing order fulfilment from 2 days to 12 hours Responsibilities:• Management of installations staff • Ensure daily KPI’s were met and goals are communicated across to all stakeholders• Calendar Management for General Manager and other Senior Managers

Brisbane, Queensland, Australia

Key Achievement: - Project Management of business rebranding including name change, website and related marketing materials- Streamlined the Installation duties ensuring all needs are organized and scheduled in a timely manner - Awarded Employee of the Month in June 2011Duties: • Managing customer enquiries and problem-solving complaints• Diary Management for Sales Managers and owners• Management of the Installation Team from bookings, repairs and equipment requirements • Managing staff to ensure daily KPI’s were met and goals met and retained

Brisbane, Queensland, Australia

Key Achievements: - Increased customer base by 42% within a 3-year period- Implementation of new Marketing Strategy and renewal or marketing collateral- Redevelopment of the internal software interface to enhance user experienceResponsibilities:• Leadership of Marketing and Sales team including setting of annual Sales KPIs and team goals• Coordination of client visits and Relationship management• Brand development, including website and brand redevelopment • Price Book Creation for both wholesale and retail products ranges• Content development for Brochure including Coordination of Marketing Product Photography shoots • Event Management for bi-annual product launches including budget management

Brisbane, Queensland, Australia

Key Achievements:- Project Management of national customer consolidation project- Trainer for the new Customer Service Team computer program Responsibilities:• Diary Management for 10 Sales Managers and for owners x 3 • Follow up on order changes delays and delivery schedules• Daily Sales Letters and Preparation of Sales documents • Executive Assistant for General Manager• Manage in client visits ensuring Marketing material in ongoing supply • Management of the office

Bachelor Of Business Marketing And E-Business, Marketing And E-Business

Activities and Societies: Double Degree in Marketing and E-Business Part TimeAcademic Excellence in E-Business

Certificate, Hospitality And Tourism Management, Pass

Activities and Societies: Subjects Covered: Professional Development Resource Management Finance Customer Service Delivery

Certificate, Tourism And Travel Services Management, Pass

Activities and Societies:Topic 1: Tourism Basics Topic 2: Sustainability Tourism Topic 3: Technology and Development Topic 4: Planning.

Tourism And Travel Services Management

Intensive In Destination Training: Boston, New York, Philadelphia and Washington DC. Fall Foliage - Vermont / New Hampshire / Maine

Certified Tour Director, Tour Director And Guide

Activities and Societies: Level 1 - Tour Guiding Level 2 - Tour DirectorCertified for USA and Canada, Australia Tour Director. Areas.