Eileen Darragh Email & Phone Number

Cincinnati Area, Ky

•Resolve complex customer issues that have been escalated to the Amazon CEO, Senior VPs, or Directors.•Dive deep into and analyze the root cause of customer pain points and partner with business teams for mutually beneficial resolutions that will impact the broader customer base.•Periodically send detailed reports to Senior Customer Service Leadership.•Effectively communicate with both internal and external customers by adjusting your communication style to your audience.•Create and document new processes, and ensure both ECR and overall CS references are up-to-date.•An effective member of a virtual team by collaborating consistently with team members not in your physical location.•Support leadership within the CS Network by helping to resolve complex customer issues and escalating systemic problems.

Cincinnati, Oh

•Facilitates training related programs •Coordinates training sessions based on site/regional needs •Owns tracking and providing post training debriefs to the site operations teams and the AMZL Learning Team•Drives the execution of all learning related audits and supports any operational audit initiatives•Tracks performance and supports any identified retraining opportunities• Audits Powered Industrial Equipment Training program and trainer standard work if applicable•Supports Area Readiness/Standard work programs for the site•Develops and tracks effectiveness of training programs. Monitor adherence to the established training programs to ensure standard work in the training programs•Seeks ongoing skill development on an ongoing basis (i.e., participating and conducting skill classes, cross-training, etc.)•Documents feedback and audit results to help the learning department identify strengths as well as area of improvement•Assesses development needs for individuals and groups

Cincinnati, Oh

• Strong interpersonal, listening, and rapport-building skills, with aptitude to effectively communicate with customers, coworkers, business associates, and management, maintaining a positive working environment.• Experienced in general office business practices, answering customer inquiries, addressing problems, and maintaining confidentiality.• Receptive to and supportive of team efforts to ensure customer satisfaction.• Demonstrated ability to work well under stressful conditions to see projects through to completion, • Welcome new challenges, accept responsibility, enjoy working with people, value camaraderie, and benefit from a strong network of friends and colleagues.• People driven• Maintain and analyze sales and recruiting data • Create instructional programs for educating, training and motivating unit members• Ranked #7 nationally in Sales in the Emerald division 2015• Earned use of free car since 2014

Ashland, Ky

• Named outstanding High School Teacher by Ashland Daily Independent newspaper• Instruct through lectures, discussions, and demonstrations in a variety of subjects; American & World History, Economics, Government, Psychology, and Geography. • Establish clear objectives for all lessons, units, and projects and communicate those objectives to students. • Adapt teaching methods and instructional materials to meet students' varying needs and interests. • Plan and supervise class projects, field trips, visits by guest speakers, • Plan experiential activities, and guide students in mastering objectives through those activities. • Served as Key Club Advisor 2011-2013. Member of Continuing Improvement Committee 2011-2013• Selected member of School Improvement Committee 2011• Created and conducted professional development sessions for school and district 2011-2013

Mountain View, Ca

• Built relationships with educational decision makers in Pennsylvania, New Jersey and California school districts.• Uncovered district needs and matched TCI products to their requirements. • Delivered online and in-person presentations.• Trained over 2000 teachers and district coordinators nationwide in the use of Multiple Intelligence Teaching Strategies and Differentiated Instruction and assessment• Promoted and sold TCI curriculum through customer meetings, product demonstrations, face-to-face presentations and awareness workshops.• Completed strategic call campaigns to generate leads and uncover new adoptions• Exceeded annual quota by 67% in first year • Expert knowledge of instructional methods and pedagogy including Howard Gardner’s theory of Multiple Intelligence, Grant Wiggins and Jay McTighe’s Understanding by Design, Jerome Bruner’s Spiral Curriculum, and Elizabeth Cohen’s Theory of Cooperative Learning

Portsmouth, Oh

• Instructed using lectures, discussions, and demonstrations in 8th grade Science, Religion, World History, and Government• Established and enforced rules for behavior and procedures for maintaining order among students• Maintained accurate and complete student records • Planned and conducted activities that provided students with opportunities to observe, question, and investigate• Scheduled, facilitated, and supervised all athletic events• Conducted interviews and served on decision making panel for all athletic personnel • Supervised all athletic personnel

Master’S Degree, Teaching, 3.97

Relevant Courses • Curriculum, Instruction & Assessment, K-12 • Teacher as Leader • Learning Styles and Multiple Intelligences •.

Bachelor’S Degree, Education, 3.7

Activities and Societies: Magna Cum LaudeInstructional Media • Epistemologies 1 & 2 • Discourse and Composition • Public Speaking.

High School

Activities and Societies: National Honor Society Senior Class President