Eileen Davis Email and Phone Number

● Analyze network traffic and provide capacity planning solutions.● Validate changes to systems and/or environments meet network security requirements.● Perform vulnerability/risk analyses of computer systems and applications during allphases of the software development lifecycle (SDLC).● Troubleshoot and address network and connectivity problems of systems and servicesacross multiple platforms.● Analyze information assurance-related technical problems and provide engineering andtechnical support in solving these problems.● Perform a wide variety of tasks in software/hardware maintenance and operationalsupport of systems.● Provide expertise on transmission control protocols/internet protocols (TCP/IP).● Perform configuration and Implementation of network devices and provide networksupport (DHCP, DNS) as needed.● Coordinate with functional and technical subject matter experts to ensure changes tosystems/environments are handled and communicated properly.● Provide technical guidance for directing and monitoring information systems operations.

● Provided technical support to clients, administer shared databases, analyze informationsystem requirements, investigate alternative technologies, and recommend appropriatesolutions.● Installed, maintained, and enhanced local- and wide-area network infrastructures andservices.● Supported distributed processing systems, including workstations and servers.● Assisted clients with application testing and problem resolution.● Analyze technological developments and recommend changes to improve thecomputing environment.● Practiced network asset management, including maintenance of network componentinventory and related documentation and technical specifications information.● Researched, evaluated, and provided feedback on problematic trends and patterns incustomer support requirements for new or modified systems and services based uponan analysis of business needs and practices.

● Maintain the stable operation of the in-house computer network and all connected PCsand peripherals, including planning, developing, installing, configuring, supporting, andoptimizing all network hardware, software, and communication links.● Assist with VLAN migration of 438 network nodes totaling over $1million dollars ofcomputer equipment assets.● Troubleshoot end user problems relating to Operating System issues (Windows XP andWindows 7), network connectivity, MS Office products, internet connectivity andcompany supported software.● Monitor and verify backups as well as remote systems at the co-location.● Perform upgrades, installation of software and drivers on HP and Dell laptops/desktops.● Provide training to users on handling the systems and networks proficiently.● Create, update, and manage Windows XP and Windows 7 computer images usingSymantec Ghost (v 11.5) and Windows Deployment Services (WDS).● Create/update/edit Cisco phone profiles using Cisco Unified Communications Manager.● Setup projectors/computers/phones for conferences and meetings.● Coordinate a variety of support activities including inventory and coordination withoutside technology vendors.

● Provided phone and remote support for over 18,000 companywide end users on a variety of hardware and software problems. ● Supported field adjusters using remote desktop and Dameware to gain network access through Nortel VPN client and ensure equipment was policy compliant with Trend Micro and Radia. ● Used Service Center and Remedy to input problem descriptions in Help Desk tracking system to ensure departmental SLA and FCR goals were met. ● Retained user accounts in Active Directory, Mainframe, RSA, and Outlook.● Coordinated and conducted training sessions for new help desk associates