• Manage the PCoE pillar for Product Technologists based in EMEA and APJ Locations responsible for Converged, Hyper Converged Infrastructure and As-A-Service Solutions APEX• Develop, retain, recruit, onboard and train team members on executing our PSS service catalogue within the PCoE for the presales core and specialists organization• Help define services, create/enforce SLAs and define key skill set requirements.• Help to innovate new services to become part of PCoE service catalog. Especially around Converged, Cloud and As-A-Service solutions• Direct the efforts of others in the achievement of the strategic and end-to-end operational objectives of the group.• Manage the hiring, staffing, training, and maintaining of a diverse and effective workforce.• Responsible for career development/planning, performance• Analyze and determine the best use of resources ability to stand up/roll out new services.• Manage business level metrics.

Provides technical, consultative services during the pre-sales cycle relative to creation of the solution Bill Of Materials to be procured for manufacturing. Must be able to understand Dell Technologies/Cisco/VMware and /or competitive technology and business applications within the assigned market. Assist Account Teams in sales campaigns by developing technical responses to customer’s requests and proposals:• Define Bill Of Materials appropriate for given solutions with Sales teams to support customer business requirements and future strategies. • Leverage knowledge of competitive solutions to effectively address and dispel customer objections to Dell Technologies solutions, and train the account and partner teams.• Establish relationships with the parent account teams, partners and customers in support of sales team objectives and engage and leverage corporate resources, abilities and personnel as appropriate.• Configures and documents software, hardware and service solutions to meet customers and sales objectives.• Completes required presales documentation quickly and accurately.• Qualifies sales opportunities in the terms of customer technical requirements, competition, decision making process and funding.• Posses detailed product./technology/industry knowledge of job associated software and applications.

•Provides technical expertise in support of pre-sales activities for the assigned market. •Assists in the analysis, design and development of fully integrated technology solutions. •Technical emphasis is on hardware capabilities, software requirements and systems integration•Performs a support role in District Sales and Services Leadership Meetings•Presents and markets the design and value of proposed EMC solution and business case to customers, prospects and EMC management. •Possesses detailed product/technology/industry knowledge. Knowledge of job associated software and applications.•Assists the Sales Team to develop and implement specific account penetration strategies, produce account specific product and service and sales plans. Leverages knowledge of competitive solutions to effectively address and dispel customer objections to EMC solutions, and train the account team•Executes technical sales calls•Configures and documents EMC software, hardware and service solutions to meet customer and sales objectives. Completes required presales documentation quickly and accurately.•Qualifies sales opportunities in the terms of customer technical requirements, competition, decision making process and funding.•Knowledge of the following applications: Oracle, Microsoft Exchange, SAP, SQL & Sharepoint•Activities: o Technology assessments, evaluations and recommendation o Project Planning and Budgeting o Data Center Migration and/or Consolidation o Capacity Planning & Performance Management o Change Control and Problem Resolution processes•Provide support on the following areas: Disk Based, Tape, Data Protection Solutions (DPS), Virtualization, BI/DW, Converged Networking, Cloud

•Technical product expert, responsible for creating the content and delivery of demonstrations / presentations and briefings•Provide Oracle and SQL Server support to the Cork based software sales team•Primary technical point of contact with the client during the pre-sales phase•Active participation in business development activities, these include but not limited to identifying new business alliance candidates, such as systems integrators, independent software vendors or channel partners, as well as help develop existing ones through formal coaching and mentoring activities. •Administrative responsibility by providing timely status reports to managers, effective use of CRM tools•Provide pre-sales technical and architectural support for enterprise customers•Build and foster customer relationships that lead to corporate standardization of Quest products and solutions•Proactively seek to expand technical knowledge and supplement skills through the use of books, manuals, web, certified training centers and classroom training.

•Provide technical support to team while answering a range of simple to complex customer questions or problems. •Build applications based on requirements delivering projects on time within scope. •Maintain PSC Production website PSCWeb. •Create and maintain the necessary surrounding system infrastructure. •Provide data and reports to different internal and external Channel and Commercial audiences on a weekly and monthly basis. •Reduce manual processes by automating these using best practices.•Work in a team environment with participatory decision-making. •Leverage knowledge of Web Applications, database skills particularly SQL 2000-2008, Visual Studio 2005, custom control development, CMS Kentico, BRIO, FusionCharts, XML, Flash, Java, Javascript, html, Xcelsius, Visual Basic, C#, ASP.net, MS Office. •Manage the delivery of the functional design, technical design, build test and readiness components of projects.•Ensure that data is maintained in the different systems. •Writing/reviewing Support Notes. •Writing/reviewing Troubleshooting/Diagnostic notes. •Client and Server side Web Development.•Problem solving skills

Deal Registration•Managed opportunities within Synergy and Channel Express•Provide Approval or rejection through communication with EMC Sales Team•Record Information on PSC Database. •Problem Solve/Trouble shoot system and process support issues for all EMC Channel Partners and Field Sales representatives.•Contributed to the continuous improvement and streamlining of PSC related business processes. •Compiled, analysed and interpreted a wide variety of Channel Sales data and develop weekly and monthly registration trends, reports and closure rate analysis. •Provide training and mentoring on Deal Registration program and processes for new employees. •Represented Deal Registration in all different business meetings. •Adjusted processes, procedures and documentation to manage change incurred by a major system enhancement project (Synergy Release 3). Mentored two other team members in a team lead capacity through the transition, to minimise disruption. Pricing Assistance •Analyse each request, factored in configuration, gross margin, discount percentage and field sales input to arrive at approval, rejection or adjusted approval. •Recorded all information in PSC database. •Generated Pricing Trends Report. •Database management, query creation, report development and maintenance. Sales Assistance Information System WebsiteFor my final year project I created the Sales Assistance Information System Website for the department. This system was required for the team members and management to get information about Sales Assistance Requests. It provides metrics for management and also information for team members on SLA, numbers of requests approved and total revenue by Region, partner or status. Visual Studio, C#, and interactive mapping were used together with SQL 2000.