Eileen Gallagher Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Westminster, London

Southend On Sea

• To lead on the establishment and development of a talent pipeline to attract, recruit, educate and develop Trust staff via apprenticeship programmes • To lead on initiatives to broaden the ways into training and employment, especially to attract more young people and improve diversity via engagement strategies with schools and colleges and other organisations

Southend On Sea, United Kingdom

Delivering and supporting initiatives to develop the bands 1-4 workforce through apprenticeships and other learning opportunities

Southend On Sea, United Kingdom

Employed in Human Resources Monitoring compliance in respect of statutory and mandatory training via LMS.

Key tasks and responsibilities: Recruitment of a Customer Services Team to act as first point of contact for all customer enquiries. Identified the training needs of the team and created a training programme. As part of a joint partnership arrangement with Essex County Council extended the Customer Services Team to include a small telesales team tasked with tele-canvassing local businesses to promote apprenticeship training opportunities and grow the employer database. Researched and introduced a call handling management system to monitor performance indicators such as customer call volumes, response rates and telesales activities. Determined desired and measurable KPI's including inbound customer response rates, volume of outbound calls generated, talk time and sales appointments generated. Ensured that all activities were recorded in the CRM and monitored follow up actions.Responsibility for the planning of on-site training assessments/reviews for seven in-field assessors. Scheduled work based reviews with employers and managed in-field assessor diaries via in-house CRM, produced reports to monitor reviews outstanding. Ensured that all completed reviews were scanned onto CRM and feedback circulated amongst relevant personnel. Utilised CRM to manage the maintenance of statutory Pre-Placement Health and Safety Checks and Employer Liability Insurance, ran reports to monitor and escalate renewals on a regular basis. Used Excel and CRM to produce reports in respect of performance indicators for analysis, distribution and follow upSupervised the day to day running of the team, provided support and guidance

Previous positions with the Foundation:Construction Training Manager: Responsible for the day to day running of the Centre incorporating five curriculum areas. Duties included: managing timetabling, planning and scheduling training rooms, monitoring learning programme targets, facilities management, stock requisition and the day to day supervision of a team of teaching and administration personnel.Student Services Manager: Responsible for managing the recruitment process and customer enquiries ensuring that intake targets were achieved. Assuring appropriate liaison with feeder partners, representation at exhibitions, open evenings and careers events, student induction, employer led recruitment campaigns, auditing of learner files to ensure contract compliance, maintenance of student records and the day to day management of the team.Recruitment Team Leader: Responsible for the recruitment and initial assessment of student applications. Responsibilities included one to one interviews and the provision of information, advice and guidance. Extensive liaison with customers and partners, attendance at open evenings and careers events, advising students of training opportunities, student enrolment and induction and the supervision of two members of staff.

Responsible for providing residential social workers, qualified social workers, care assistants and project workers throughout London and the South East

Responsible for providing commercial (secretarial, telephony, reception, administration) and industrial recruitment services to a blue chip client base across London.