Eileen Hill Email & Phone Number

Salt Lake City, Utah, United States

Greater Salt Lake City Area

Responsible for all employee related enrollment and money movement. Annual Enrollment project management. Client specific documentation and maintenance. Additional technical duties.• Processed Enrollment and Premium accounting for high profile, high complexity clients. Established solid working relationships to create referenceable client contacts.• Trained as fully functioning Technical Support backup, improving productivity and accessibility to technical support during busy annual… Show more Responsible for all employee related enrollment and money movement. Annual Enrollment project management. Client specific documentation and maintenance. Additional technical duties.• Processed Enrollment and Premium accounting for high profile, high complexity clients. Established solid working relationships to create referenceable client contacts.• Trained as fully functioning Technical Support backup, improving productivity and accessibility to technical support during busy annual enrollment seasons. Subject Matter Expert for several processes, including initial process creation, documentation, training, and documentation maintenance. Responsible for initial process rollout, and yearly training, delivering consistent employee instruction for all processes. • Maintained excellent working relationships by effectively managing client escalations. Delivered Tier II support and escalation point. Assisted employees by mentoring new staff and providing ongoing training in complex client/carrier setups. I did not change this – rather left as an accurate statement, and tried to use as a guide for further corrections Show less

Greater Salt Lake City Area

Carrier services support for COBRA clients, including weekly and annual enrollment files, premium reporting and COBRA Compliance.• Delivered accurate enrollment and payment reporting through processing weekly and annual files for multiple COBRA clients. Monthly payments, and account reconciliation. Ensured COBRA compliance with comprehensive discrepancy reporting and auditing. • Facilitated 834 Compliant file implementation for all clients during an internally mandated transition from… Show more Carrier services support for COBRA clients, including weekly and annual enrollment files, premium reporting and COBRA Compliance.• Delivered accurate enrollment and payment reporting through processing weekly and annual files for multiple COBRA clients. Monthly payments, and account reconciliation. Ensured COBRA compliance with comprehensive discrepancy reporting and auditing. • Facilitated 834 Compliant file implementation for all clients during an internally mandated transition from paper reporting to HIPAA compliant reporting. Show less

Greater Salt Lake City Area

General Customer Phone Support, other responsibilities as assigned.• Answered participant and escalated calls regarding COBRA and Annual Enrollment.• Managed Tier II emails for account corrections and participant call backs. • Assisted partnering departments with busy seasons, temp position in COBRA Operations to assist with AE workload.