-Managed group room blocks and planned various events including weddings, holiday parties, Gala, social events, meetings, tradeshows, national and international conferences and conventions for high profile clients in all markets-Lead pre-event and post-event meetings -Manages client budgets to maximize revenue and meet customer needs, up-sells products and services -Identify operational challenges associated with clients and work with the associates and clients to solve challenges and/or develop alternative solutions-Acts as liaison between sales team and client throughout the entire event process, pre-event and post-event-Participates in client site inspections and assists with the sales process when necessary-Forecasts group sleeping rooms and event revenue-Reviews billing and payments with clients

Contract, Organize and Manage Conventions, Conferences, Meetings and Social Events-Coordinate international and city wide functions and meetings in all markets-Plan social and holiday parties, charity galas and graduations-Conduct meetings with all departments, pre and post events as necessary -Review billing to ensure accuracy -Tailoring budgets to optimize revenue and also fit with the clients requirements-Create meeting and promotional packages -Create specialty themed events and menus based on the client's budget-Address and deals with guest issues and complaints-Attend networking events, golf tournaments and trade shows

Administrative Duties to Support the Sales and Catering Department-Organize small to mid-sized events, meeting clients and creating BEO’s -Conduct site inspections tours -Experience with PowerPoint, Avery, Microsoft, Excel -Self-trained to generate and maintain the Meeting Satisfaction Tracking System reports-Health and safety representative for the Sales and Catering department

-Handled Individual Call-In and Group Blocks -Worked closely with Sales Managers on group blocks and rooming list-Health and safety representative for the Reservations department -Opera Trained -Trained new employees-Assisted with Switchboard and Bellman duties and necessary