FIELD PROGRAM SPECIALIST, United Service Organization (USO), Quantico, VA (Nov 2021 – Feb 2023)Planned and managed events focused on strengthening the well-being of the military population. Led all facets of designing and delivering high quality, self-sustaining and cost-efficient programs, events, and activities that provided valuable, engaging, and memorable experiences for military service members and families. • Led the planning, design, coordination and execution of over 230 USO events, averaging 16 per month.• Established new trusting relationships with the USMC base Commander, Garrison Morale and Welfare Office, senior staff, and the unit commander at the USMC Officer Basic School, resulting in new USO support activities not previously seen.• Executed the delivery of all approved programs and events within quarterly budgets; conducted monthly cost analysis and reports.• Designed innovative pilot programs on Quantico that are under consideration for further implementation in the greater D.C area. • Led a team of 50 USO volunteers vital to the execution of planned events. • Guided collaboration among the USO volunteer staff, multiple USO offices within the Washington DC/Baltimore region and local businesses instrumental in supporting programs to improve the health and welfare of military service members and families. • Improved the communication and approval processes necessary to schedule events on and off Quantico Marine Corps Base.• Became an expert operator with marketing tools such as Canva graphic design software; skilled with basic operations of MS Office programs such as Word, Excel and Powerpoint.

Planned and executed all logistics for over 100 people as part of the annual end of season banquet for a high school sports team.• Key lead during multiple coordination meetings with other volunteers, school officials and local businesses to ensure effective event execution. • Maintained a detailed schedule of actions to be completed as part of event planning and collaboration with other leads.

Recruited, planned and supervised over 100 volunteers during a two-day event with over 1000 competitors, with additional oversight and management of the competition stages. • Collaborated with the event director and other stage managers to ensure the resources and scheduling were aligned throughout the competition. • Conducted timely and detailed coordination with the volunteer workforce.

Provided part-time English as a Second Language instruction to students from 11 different countries preparing them for citizenship testing. • Guided students, helping them adjust to life in the United States, and helped them be more confident in interacting with medical, educational and economic institutions and situations.

Managed the PTA finances of an elementary school, and provided key leadership on initiatives and events for the school. • Led the fundraising operations that resulted in over $75,000 for new electronics supporting the children of the school. • Provided reports to school and PTA leadership, ensuring all funds were properly accounted for and dispersed as required.

Provided direct support to teachers throughout the school year and represented parents at both school and county meetings.• Supported over 360 students, across a total of 12 classrooms; served as liaison between the school administration, teachers and parents.

Planned and executed a fundraiser event serving 2,000 people to support scholarships for military children. Recruited and coordinated with over 100 vendors. Ensured all logistical aspects of the event adhered to military requirements and standards. • Facilitated the donation of proceeds of over $10,000 to victims of Hurricanes Katrina and Rita.• Increased patronage by 50% over previous years due to improved marketing and contracting for a new facility.

Developed new business processes and provisioning for a national push-to-talk direct connect telecommunication system. Conducted research and analysis of marketing projects and Motorola’s engineering changes early in the development process vital for business initiatives. Focused on long-term management of critical projects, including capacity management, provisioning architecture, new network elements, and implementation of system releases. Developed business cases and identified strategic decision points for new technology projects. Instrumental in coordinating with other telecom providers in developing processes for number portability. • Responsible for oversight of five project managers dispersed in various locations. • Senior leader for a core team responsible for the requirements definition and development of a new network element extending Nextel’s direct connect (push-to-talk feature) from local area to nationwide. These extended capabilities proved essential to growth of Nextel’s subscriber base and, ultimately, acquisition by Sprint.• Integral coordinator between multiple departments in the company as well as with other high-level companies. • Partnered with Motorola and served as the key interface representative to implement the User Centered Design process at Nextel, resulting in implementation of key projects.

Served as a system administrator for both Windows NT and UNIX environments. Set up and configured all new computer systems/servers as well as the troubleshooting of over 300 workstations and laptops. Focused on the documentation of team procedures and processes in addition to standardization of test, development, quality assurance/control, and production servers.• Selected by the company president, Ross Perot Sr, for an intensive engineering development program teaching enterprise systems management. Exceeded company standards with a 93 final course average.• Provided continuous improvements for the National Car Rental account by developing a robust back-up system for web servers with 24/7 support.• Reconfigured web servers for National Car Rental in preparation for Y2K, ensuring no loss of web sales.

Led US Army Signal Corps Soldiers including deployed support as the senior staff communications officer for a United Nation (UN) mission in Croatia. Developed reports, briefings, and logistical coordination for tactical thru strategic signal support.• Company Commander at Fort Hood, TX of 120 signal communication technicians. Responsible for the health and welfare of the soldiers and their families. Managed equipment valued at over $35 million and an annual operating budget of $200,000.• Served as a Corps level Communications Staff Officer responsible for developing complex communication/automation networks.• Implemented a quality control system overhauling the operating budget, saving over $50,000.• Led 15 department supervisors in effective management practices and team-building. Facilitated communications between military assets, local community emergency teams and air assets during an emergency forest fire-fighting effort. • Led all communications support for a UN Joint Task Force in Zagreb, Croatia. Provided detailed coordination and liaison support across UN contingents and other US military organizations in Germany.• Led and trained a 115 Soldier unit responsible for strategic communications support across US Army Europe.